Comfort Suites Troy-I75

I didn't like your software to book my stay.. I ordered up a date for my stay worked out the details and submitted and you confirmed for an other day.. this is the second time this has happened and it's not just this vendor.. bookings dot com did the same thing to me before that why I don't use them anymore. Please someone address this issue or I and many others I am sure will start booking direct with the hotel thus bypassing your damn software

Rough Check In We were happy with everything except check in. The lady behind the desk was on a personal phone call and having a friendly conversation with the person on the other end. She did not acknowledge us but talked quietly after we arrived. She took time to chat with another worker that was leaving for the day, but we waited for 10 minutes before she checked us in.

Beautiful hotel. I slept absolutely wonderful on the bed. Very comfortable.

Our stay was good. Clean room. Grounds inside and out were clean. We felt safe, everything was well lit. Our room was comfortable. If you want your room straighten or need towels you must let them know. They don't reset rooms daily. Breakfast was fine. A good variety.

Uncleanly, pool down for maintenance but not advertised when booked, was told Id get a refund, then they changed their mind. Took 6 kids expecting to swim to a hotel overnight for their christmas gift on new years eve. Show up and the pool is unavailable, and the suite we supposed to have, had a leak of some kind and were moved to 2 rooms. I was never informed before checking in that i could cancel our reservation to get a refund. So we checked in and hoped we'd make the best of it. When entering the 2 other rooms, the wooden area at the entry was very sticky, and we could see bits of trash on the floor and one on a piece of furntiture. Rooms were very cold, and found one room had a window left open. Smoke detector was beeeping so I asked front desk to change battery. He did come change it but it continued to beep. An hour in, We ultimately decided not to stay and checked out. Front desk said i could call next day and speak to manager about a refund. When i called the next day, manager made it sound like a refund was no.problem but had to go through ******* firat since that was where the reservation originated. Started that process, and was told id hear something in 24-72 hrs. Messaged back after 3 of not hearing anything and had to ask for another update only to hear a couple days later, they changed their minds and were " sticking to their policy" VERY DISAPPOINTING! B

The breakfast was very good and the gentleman working in the dinning area was very nice and attentive.