St. Austell

Really comfortable stay, best premier in I’ve ever stayed in. Really comfortable stay, staff were friendly and polite and everything was clean and tidy. I would definitely recommend staying here, close to amenities and a lovely base to discover Cornwall from

Stayed here for some decent local accom for the Eden Sessions. Wouldn’t normally comment on a budget hotel, as all the things you’d expect were as you would expect them - clean room, looked as you’d expect etc. got to say though, the welcome at check in was fantastic, and they’d even gone to the trouble of having Biffy Clyro playing at reception - it’s the little touches!

Please just hire someone to maintain the rooms or carry out a refurbishment. If this was your own bathroom it would be unacceptable. From clogged extractor fans, mold, peeling paint, random smells, broken locks, TV remotes that have no buttons left to read. Just well short of Premier Inn standards.

Fantastic reception staff, very helpful, they all seemed like a very cheery bunch. The manager was great help letting me know where is good to visit whilst on my stay. The room was very clean and the bed was very comfortable. Will be booking again.

Great place to stay, especially if you are visiting the Eden project. Such a friendly welcome and all you need for a comfortable stay. Does what it says on the tin!

Upon arrival and throughout my stay, I encountered several issues that significantly impacted the quality of my accommodation. Specifically, the room was not cleaned to an acceptable standard. I noticed dirt and grime on the walls, windows, floors, dusty surfaces, stained curtain linen, curtains were both dirty and ripped. Vomits or something similar on the right side of bed. The room was exceptionally hot and noisy due to no A/C or other method to rectify the hot weather (the small fan did nothing to help) and open window near to the highway. The bathroom was in a poor state, with mouldy in the shower, walls, black moulds in shower area, with mouldy tiles, low water pressure even with a cold shower, dirty toilet seat, water leaking from the glass shower screen. Furthermore, there was an empty shower gel. The overall interior of the hotel also appeared run-down and in need of maintenance. During my stay, I spoke to a member reception staff about these issues and was advised to formally submit a complaint. I expect a higher standard of cleanliness and maintenance from a reputable hotel chain like Premier Inn in a highly sort after location.