Wild Coast Sun

We are writing to express our disappointment and frustration with our stay at Wild Coast Sun from March 15-17, 2024. As loyal customers who have been visiting your resorts since childhood, we had high expectations for a relaxing family getaway. Unfortunately, our experience fell short due to a private function that was not disclosed at the time of booking. The presence of this event resulted in: - Unavailability of the best restaurant, forcing us to dine at Spur - Limited access to the hotel private pool - Congestion and noise disturbances Despite raising our concerns onsite, we received no feedback or resolution. Furthermore, our special vegan breakfast request was compromised when a milk-based product was used, causing distress to my family. To compensate for the disrupted experience, we were forced to exceed our budget by over R3000, spending on alternative activities like segway, quad biking, spa treatments, and boat rides. Moreover, we had to endure intoxicated behavior from attendees of the private function. We are disappointed that our complaints were not addressed internally between March-August 2024, leading us to share our experience publicly.

My stay at the Wild Coast Sun was incredible. The resort offers amazing food and numerous facilities to enjoy for families, couples, friends and business guests alike. The room quality was exceptional, with incredibly comfortable beds and great Wifi. The highlight was the stunning morning sunrise over the ocean, which turned my room orange - I was completely captivated by the natural beauty. I highly recommend booking a sea-facing room and sleeping with the curtains open to enjoy this breathtaking view. The attentive team made my stay even more enjoyable. A fantastic experience overall - 100% recommended and I'm already planning a return trip for longer. Thank you team Sun International!

Unfortunately one does not feel safe at the Wild Coast Sun anymore, usually my family's destination of choice, however on our last visit, my husband was asked if he would like to buy ***** at the koi pond. While i was shopping at the little shop opposite the Reception area, 2 guys stood too close behind me and i had my phone in my pocket, my husband who saw what was going on, came to stand behind me. Needless to say, the WILD COAST SUN is not what it used to be. Also be very wary of going onto the beach alone. While you may think its a private beach, its not and shouldnt attempt going onto that beach.

Water Park is great, so much to do for the family. Note to take swim towels with you. The Greek restaurant was my favourite, really nice atmosphere and chilled setting overlooking the ocean. Food was tasty and service very good

We booked a sea facing family room. It was a lovely room with a balcony and an awesome ocean view that I thoroughly enjoyed sitting on the balcony with my coffee every morning. The room definitely needs some upgrading but it was a lovely stay. The activities at the hotel were also lovely and the kids absolutely loved the hotel pool when not at the waterpark. The beach was so lovely but that steep walk back was not fun at all. I suggest you have a shuttle to the riverside cruise instead of making guests walk or drive there. Also the restaurant at the pool needs to open earlier than 12 as it is too long to wait if you have had breakfast at 7. Kids cannot wait that long and they get up early. Overall our stay was great though. The kids had a blast.

My recent stay at the Wild Coast Sun offered much to be admired, but some areas did leave room for significant improvement. The hotel boasts an array of commendable amenities that made for a delightful stay. The gaming area was a personal highlight, offering a wide variety of entertainment options that catered to all preferences, ensuring there was never a dull moment. From traditional table games to modern slot machines, the entertainment was top-tier and created an exciting atmosphere for patrons. The food, too, was noteworthy for its quality and variety. Several restaurants on-site offered a diverse range of dining options, catering to an array of tastes and dietary needs. Each meal was a gastronomic delight, featuring both local and international dishes prepared to a high standard. Unfortunately, the impressive facilities were not complemented by the service. The reception was, in a word, disappointing. Long wait times were a constant issue, turning even the simplest tasks into tedious chores. Moreover, the attitude of the staff at reception left a lot to be desired. A hospitality establishment is, at its core, about providing a warm, welcoming environment, and in this regard, the Wild Coast Sun fell short. The lack of effective customer service was disheartening and contrasted starkly with the otherwise top-notch amenities. There is a clear need for improvements in staff training and reception management. The hotel's potential to provide an unparalleled guest experience is evident, and I believe that addressing these issues would go a long way in achieving that potential. In summary, while the Wild Coast Sun shines with its amenities, dining options, and gaming area, it is overshadowed by the disappointing reception service. With a little improvement in that area, this could easily become a top-notch destination.