ciarar93x
ngày 26 tháng 5 năm 2024
I recently stayed at the Meadowlands Hotel in Tralee, Co. Kerry, in May 2024, Unfortunately, my overall experience was quite negative. From the moment we checked in, the greeting we received set a poor tone for our stay. The receptionist greeted us with a dismissive "Can I help ya," which made us feel unwelcome. This is not the kind of reception you expect at a hotel, where a warm and professional greeting is standard. When we checked in, the receptionist did not provide any information about breakfast times. She simply handed us the key and instructed us to "take the lift." This lack of basic information was quite disappointing and left us feeling confused about the amenities offered. We paid extra for a "Suite" which had a jacuzzi bath, but the jacuzzi jets did not work. There was a sign indicating this issue, but we had previously stayed about 18 months prior and noticed that the same sign was there. This suggests that the hotel did not bother to fix the problem, which was disappointing as we had paid extra for this feature. To add to the disappointment, the water in the bath was cold within 5 minutes of being full, and when I tried to top it up with hot water, the hot tap only gave cold water. Furthermore, the fridge in the room did not work, and the TV's "Netflix" feature never worked, despite the hotel heavily promoting their smart TVs with Netflix. That wasn't even half of the problem. We had a dining voucher for dinner and were told not to book a table because it wouldn't be busy. However, when we arrived for dinner, we had a 15-minute wait for a table with no place to sit, so we had to stand at the bar. When I asked for a "Malibu with Coke," the server replied that they didn't sell Malibu, even though I could see it behind the bar. I settled for water, but later, another server confirmed they did serve Malibu and brought me one. For dinner, my partner ordered the Special Feather Blade, and I ordered a burger. My partner was served a 32oz steak instead, which was 10 euros more expensive. My beef burger was extremely salty, making it inedible, and the side of coleslaw tasted off. When I explained the issues to the server, he just replied, "OK, can I get ye some dessert?" No attempt was made to correct the main course issue, and I was not offered an alternative. We ordered desserts because I was still hungry, having been unable to eat my main course. When we received the bill, we were charged for everything, including €19.95 for the beef burger and chips I couldn't eat. After expressing my concerns to another staff member, he seemed annoyed but eventually took the burger off the bill and only charged the correct price for the steak, which we had not ordered. The dining area seemed busy, which is understandable, but despite having plenty of staff, it was difficult to get anyone's attention. Breakfast the next morning was just okay, but the overall experience has completely turned me off from ever staying at Meadowlands Hotel again. In
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