Fairfield Inn & Suites Towanda Wysox

Lots of Great and one GLARING BAD!!!!!! First the great....The place was spotless and my room was super clean, even the shower. Comfortable bed and lots of breakfast offerings! Also, convenient and safe. Tina at the from desk was beyond super, with her smile and he courtesy! NOW THE BADDER THAN BAD. Front desk JOSH and manager MARQUIS are disastrous! On the phone Marquis was difficult and less than friendly when I was asking a question. In person he made me feel like a third class citizen. Upon arrival, Josh made checkin difficult and would not engage me or answer my questions. When I was finally allowed to checkin, he wrote down a number on a card and basically threw it at me, without telling me where my room was or how to get there. No courtesy or respect as a customer or a fellow human being. Fairfield Inn should look into the CUSTOMER DISSERVICE practiced at the Towanda Fairfield Inn. Perhaps a bit of customer centric behavior should be reviewed and practiced by Marquis and Josh. And just in case they do not understand what it means to be customer friendly, here it is: What is customer-centricity? Customer-centricity is a business strategy that's based on putting your customer first and at the core of your business in order to provide a positive experience and build long-term relationships.

First time at this hotel, and it was a wonderful experience. First impressions are great with the landscaping and the cleanliness outside and in. The staff was very friendly and efficient. The room was clean and lovely, and the breakfast was excellent and well tended to. I would highly recommend this hotel.

Clean, well maintained, comfortable. Very nice staff. Typical Fairfield. Should have had another chair. The body wash, conditioner, and shampoo dispensers were in nearly identically labeled dispensers. The contents were identified in nearly invisible, tiny, low contrast fonts in a color combination that only some weeny-brained, non-traveling, inexperienced, color-blind, non-designer could think was desirable. The brand name was the only thing that was easily read. Apparently the contents didn’t matter. If someone had just awakened and would normally wear glasses, they wouldn’t be able to read the contents. Just another ******* piece of design over function. Graphics are forms of communication. This piece of eye pain doesn’t do that. Those products are exclusive to Marriott, so fortunately they don’t have fight for shelf space and brand identification. Otherwise, their sales probably would not keep them on the shelves for long. So, why not just keep it user friendly since the label really has little, if any, function other than identifying the contents. So just tell the user what is inside and de-emphasize the brand I.D. Anyone wanting more of the product could pursue the brand as they choose. And as an exclusive Marriott product, with probably near negligible retail sales compared. I would doubt that product line generates much, if any, meaningful profit. At least the shower had decent water pressure.

I am a frequent guest so I have the luxury of getting to know the staff. The front desk, whether manned by Rebecca, Cassie, or Alyssa always greets me as a friend and has my room ready. Breakfast manager, Bobbie Jo works tirelessly to supply a great meal. Firecrackers Sara and Nicole are the heartbeat of a competent housekeeping staff and Mary M works tirelessly too. Tina runs night shift and is a wonderful personality to greet me early in the morning. Everyone surprised me with balloons, a banner, and cupcakes, along with a personally signed card for my birthday! The hotel is more of a work destination, but all these gals make it feel like home!

After a long day, I very much appreciated a warm, personal welcome from Cassie, who also made sure the right credit card was on file for future stays. Nicole had the extras I requested in my clean comfortable room.

Hotel room was clean, comfortable, and spacious. Bathroom was beautiful and big. With three of us getting ready for a wedding, we appreciated it! Grab-and-go breakfast was more than I expected, given the name. Omelets, waffles, and more! Even vegan sausage! A pleasant surprise!