Zel Costa Brava

Currently at the hotel but no one is picking up the phone, haven t met a manager and no one has been responding to my email prior to my arrival so I want to share my experience here. This is not an hotel for families. It takes about 15mn of sportive walk up the hill with a buggy with multiple stairs and a long wait at the funicular to get from your room to the rest of the resort (pool, beach, restaurant). If you have a pram, prepare yourself to carry it a lot as the golf car of the resort is never sent to your room (sorry, it’s busy for the moment - so even when anticipated 15mn before you need to leave, you still end up walking). The room is not cleaned everyday (even tho you chase the reception mid afternoon about it). The hotel is like a low cost airline: you have to pay for loungers (unless you are ok to be 3mn walk from the beach on the upper terrace). There is not even 1/2 of the loungers with umbrellas by the pool to push you to purchase the front line loungers for 100€. The beach has 15-20 loungers at the back but again you’ll have to pay 30€ to use it until 6pm (not great when your baby naps during the hot hours of the day. The indoor pool is also an additional charge of 15€ per person (not for kids) and the car park 25€ per day. Mini golf is 2€ each. Coffee must be pay in card, cannot be added to your room. The restaurant but the beach serves you under cook fish and steak with cold side (everyday since our arrival) and the music is crazy loud from mid afternoon so you cannot even chill mid afternoon there or by the pool, very tacky. They have activities like paddle exploration that are already booked 7 days in advance so too bad if like us, no one respond to you email prior to your stay and you are here only for one week. Nothing is easy and relaxing. Big disappointment especially for a relaunch of a brand that calls itself high end. I don’t recommend.

Very basic facilities, hotel advertising very misleading, it stated many bars and restaurants 300m away. This is not the case, the hotel is 5km from any other bars or restaurants. Food is very expensive, for example 3€ for a packet of crisps, no snack type food such as sandwiches or pizzas, Beer ranges from 4.50 for a draft and 5 to 6.00€ for bottles. Afternoon eating very limited only serving steaks and chicken also very expensive. Staff are very friendly and helpful. Pool area is very small and most definitely not an Olympic size pool, it’s a kids pool. If you have plenty of money to waste and not on a budget then this is for you. Rooms and views are beautiful, shame about the expensive food and drink.

This holiday was exactly what we were looking for a beautiful cove with clear water for wonderful swimming . The breakfast selection was vast and good if you like healthy food ,they were good regarding allergies too . Albert the tennis coach was excellent , totally passionate about his job , the Romanian sport receptionist was so helpful and kind too . We loved the style of the hotel and the staff could not of been more friendly . We have not left yet but it’s so good I wanted to write this review while I am still gazing at the palm trees ! Also if you are looking for somewhere tasteful not full of the worst type of English tourist this is for you ( sorry but the plane was full of them )It is set in the mountains ,we saw a wild boar a lizard and a kingfisher , there are however shuttle buses into town should you wish to go shopping or visit the castle . We will be back

Thoroughly enjoyed our stay at Zel Costa Brava, the resort is beautiful, we went to experience suites that were set in the mountains, a great pool area with plenty of beds (no early morning dash to reserve beds), and a great beach that you have access to. There is a kids clubs, mini golf, tennis courts and an indoor spa area that we also enjoyed. The breakfast and dinner are in line with what you expect for buffet food and we found the staff to all be helpful and attentive when needed. It’s a very unique and beautiful resort and for me that is what you are signing up to here, not many like it for that. Can see some significant improvements from some of the negative posts on here, so would recommend this resort if you are seeking a unique and beautiful place to relax and unwind. Tossa de Mar is a 10-15 minute drive and is stunning with plenty of great restaurants to enjoy and a beach with castle to visit, very scenic. Only one ask would be to have more lunch options, especially for the kids, but wasn’t a deal breaker for us. Recommended !!!

Had a short stay on a work visit to the area. Liked everything about the hotel and the stunning and peaceful location. A very friendly and informal service adds to the relaxing atmosphere with plenty of activities available for those who want a more active holiday. Would love to return on a leisure visit and have chance to enjoy even more this special place.

I have not long come back from a stay at this beautiful hotel and it did not disappoint. We went the day after it opened, the staff we friendly and helpful, they were all still trying to get to grips with everything having only been open 24 hours, but they did their best to make everything as smooth as they could. We had a Mediterranean Sea view room and the views were stunning. The room was well equipped and perfect for 2 friends on holiday. It had a lounge area, balcony and a small kitchen area. We both used the spa facilities too, the massage was just perfect and very relaxing. The pool area was fab, plenty of sun beds to go around, and just a small stroll away from the beach. Me and my friends had a time here, it was relaxing, the views were just and most of all the staff were just happy to help in any way they can. Huge shout out to Rosario - she is the absolute best at her job.