Elisabeth by the Sea Hotel

非常喜歡這個酒店，現代乾淨整潔舒適

超級海景房，出片超美，房間乾淨整潔，值得再次入住

Disappointing management and unfulfilled promises! We stayed at Elisabeth by the Sea hotel from June 26 to July 6, 2025. Unfortunately, the photos and information presented online were misleading and did not reflect the reality of the hotel, which significantly affected our experience. We reported this issue to the hotel management, and they offered a 40% discount for a future booking as a goodwill gesture. After confirming our acceptance, the hotel stopped responding and failed to honor their commitment. This lack of responsibility and communication was deeply disappointing. I advise caution to anyone considering this hotel, as the actual experience may be very different from what is initially promised. • Your website gave the impression that the hotel offers direct seaside access and unobstructed sea views. In reality, there was a public parking area and a busy boat docking zone directly in front of the hotel, with large and small tourist boats constantly arriving and leaving. As a result, the water was visibly polluted and not suitable for swimming. • The pool shown online appeared to be spacious and inviting, seemingly located at ground level near the sea. In fact, the pool was a very small rooftop basin, only knee-deep, which was a major disappointment. • The sauna facilities also looked modern and relaxing on the website, yet the real condition was very different and did not meet our expectations.

I will start with the fact the hotel, just one year old, is well designed and Bondia Hotels has clearly made a significant investment in Tossa de Mar. We stayed only one night, but will never return to this property. After checking in we settled into our room, while washing our hands the handle to one of the two sinks literally fell into the basin. It would have been impossible for that sink to be cleaned by housekeeping and not know the bolt in the handle had been severed. My partner then took a shower and noticed that the bath matt had brown stains on it... from human fecal matter that was all over the bathroom floor. After freaking out, we informed the front desk staff who stated it would be taken care of but that we cannot move rooms because they are fully committed and that we should speak to the manager in the morning. We spent 2 hours at the pool and returned to the room only to find the exact same pile of crap covered towels on the floor... this is simply inexcusable for a room costing over 500€ a night. I showered for dinner wearing flip flops and we never were barefoot in the room again. We met with the front desk who were adamat the room had been cleaned... she went to look for herself and upon our return from dinner the pile of towels was gone. At checkout, we were told there was no note on our reservation, no accomodation could be made, but we could email the manager who was not there. In the 24 hours we were there... no manager was on site... Bondia Hotels is a complete disappointment.

While the design of the hotel is undeniably stylish and visually appealing, everything else falls far short of what one would expect from a five-star establishment. Unfortunately, the service and operational standards are nowhere near luxury level – or even a solid four-star experience. Here are just a few of the issues encountered: The restaurant operates only during breakfast and dinner hours — no 24-hour food and beverage service, which is standard in luxury hotels. Guests are issued a card to receive sun deck towels; if lost, you're charged €20 per towel. This feels unnecessarily punitive. Housekeeping failed to replace used towels even when they were clearly left on the floor, which is a basic standard. Payment was required at check-in rather than check-out, and the receptionist handling the process was unfriendly and unwelcoming. When I arrived with a baby and a pushchair and struggled with the door, no staff member offered help. A fellow guest — not an employee — was the one who assisted me, while the receptionist sat idly. I had to wait an unreasonably long time for the elevator as housekeeping staff and a manager were chatting in one elevator, blocking access and showing no courtesy in allowing guests (me) to go first. The rooftop terrace only offers food service on weekends — a missed opportunity and poor planning, especially for guests staying mid-week. Although moststaff members are kind and appear to be trying their best, the overall execution is lacking. The hotel fails to meet basic hospitality standards, let alone the expectations of a five-star experience. These shortcomings are inexcusable, even in low season. I would not recommend this property to anyone expecting luxury service — or even reliable four-star quality. A disappointing stay.

Check in was easy. Definitely didnt realize if you have a car, parking isn't included and its a charge. Unfortunately their lot was full so we had to fond alternative parking and it was far. Upon arrival to our room, everything was clean and fresh nothing negative about the cleanliness. The inly negative is there was no welcome info about hours of bar, pool, breakfast and etc. so we had to keep asking for information. They also did not prepare us for needing separate cards for pool towels and it one card per towel. Why we were not given these upon check in ? Other than those minor details we had an amazing time with our stay.