Tài Khoản Khách
ngày 4 tháng 11 năm 2024
Issue with fly's coming in to the hotel ruined the first day & night for us. The reception staff told us it was something to do with their composting and it had not happened before. I killed 16 in our room and we experienced them in various locations around the hotel. We felt that they should have closed the bar / restaurant while they with the issue. Making money should not be more important than providing a balance with guest experience and service. We personally found the hotel to be lacking, especially at a Thousand pounds a night, compared to our experiences at various other high end hotels we have stayed at recently. Pros: Great location with lovely walks, nice open fires in the downstairs areas, large clean room with great view, nice enough breakfast. Impressive selection of Whisky brands in the bar. A small and quaint countryside hotel that has a sprawl of outbuildings used for further accommodation, bistro/bar etc with friendly staff and nice branded bathroom products. Cons: Apart from the fly problem which they seemed to have under control by our final day. Not enough good staff on hand and too many inexperienced youngsters. We only ate in 1887 once which was partially refunded after complaining about the above problem and we cancelled the second night choosing to eat out. Wine flight did not match our ok meal due to mix up. We had 5 cocktails from two different barmen during our stay, all very poor quality in our opinion. Music speaker from the restaurant below was right under our bed, not enough parking nearby and we had to drag our cases 100 yards to the door on arrival with a buggy driver sailing right past us in his empty cart. The same chocolate teacakes were placed in the room every day, no savory snacks. Bo & Muc Bistro was like a gastro bar and we found the decor to be questionable and the tables too close together. Also, the prices were too high for the dining experience on offer in our opinion. Love the highlands and had been wanting to go to the Torridon since seeing it on TV, but will try somewhere else next time.
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