Suzy O
ngày 7 tháng 7 năm 2025
I have stayed with this company a few times. Expensive for what you get and a lot of 'rules' but the properties were convenient. However, this time because there was a problem with a connection to paying on line. I tried to contact the company, on a number of occasions. Both by phone and email. The management repeatedly failed to return calls, answer emails and generally sort out the problem. When I did finally speak to a 'manager I was informed that the property I had booked had been resold. I suspect because their booking was for a longer period. I was also accused of lying about how often I had contacted them. The Company have been singly unhelpful in any attempts to understand what happened. Their only statement repeatedly was that I needed to rebook another property with them online. Why I would ever want to do this with a company with zero values or customer care. Along the same terrace as Plumlocations there are equally well positioned, better appointed and slightly cheaper alternatives. I do not recommend booking with Plumlocations
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