The Bay Suites - Entertainment Dist

Really nice, clean place. I really enjoyed staying there. Amazing view, steamer, nice kitchen angle. Unfortunately the TV didn't work but it wasn't necessary equipment for us.

This Airbnb is terrible , don’t ever choose to stay here. The check in process is so complicated and waited for so long, almost an hour. Poor instruction was given late to guests.  On the second night the fire alarm triggered at 1:35am we walked down from the 24 floor to the ground. It took an hour to resolve. We queue up to get the lift to go back our unit. The alarm triggered again and again for no reason the whole night until 4am. We got shocked and worried the whole night unable to have peaceful mind to sleep. This was terrible experience after a long journey flight. It was really exhausting.  We requested to early check out and refund as the premises is not meeting requirement. The owner not even compensate us and not allow to refund. This suck, they don’t care about us and our safety considering the price point. Additionally they did not want to attend to us and said they wanted to send someone up to our unit, but the person they were referring to was a housekeeper. How can a housekeeper resolve this issue??!! Also the billing team was only available after 2pm when we called the concierge even though it was a normal work day. We have high suspicion they are not working and are trying to scam your money. Please don’t stay here. Really bad experience and lousy Airbnb management team

不錯很好，方便

Don’t deal with these people. Will wait until the last minute to give you instructions on the most irritating processes for checking in and out. Will be reaching out to them to ask them to refund my parking costs because I did not receive parking instructions until I was already in a garage. Unit is fine, but not worth the hassle.

Front desk not very helpful, parking was a nightmare, only 1 elevator working for 50 plus floors of customers, bathroom door didn’t close and was off track, charged some extra fee without any reason why, no onsite customer service, and too many appliances for a small room.

The room we stayed is was nothing like the photos on the website. The room was extremely run down. Locks broken on the front door, holes in the wall, flooring was coming up (my kids were hurting themselves from the flooring), cracks in doors, the toilet bowl brush in the bathroom looked like it was 20 years old with no brissels left on it - makes me question the cleanliness of the place. There were light bulbs burned out. There was no toilet paper, no tissues, no paper towel, no hair conditioner, not enough towels for everyone (also no where to hang towels). There were no replacement garbage bags. There was still bedding in the dryer from the cleaning staff. The windows were filthy and the door to the balcony didn't open. Very disappointed.