Hotel New Otani Tokyo, Executive House Zen

早餐很豐盛，在11樓入住，工作人員都非常有禮貌。酒店佔地很大，是三棟連在一起的，出去後赤阪街很方便找吃的。美中不足的是房間瓶裝水有點小。不過可以免費加。

チェックインのラウンジの担当の方から客室係の方に至るまで親切にしていただきました。 また、私の誕生日ということでお心遣いをいただきました。ありがとうございました。

チェックインからチェックアウトまで、気持ち良く過ごすことができました。 スタッフの方とのちょっとした会話の中で話した情報から、帰りに嬉しいサプライズをしていただきました。 しいて言うなら、ラウンジの営業時間がもう少し遅くまで開いているとお酒好きにはありがたいです笑 素敵な滞在でした。

フードプレゼン最高です！

服務一流設施齊全。

服務熱情周到

服務非常到位

Just finished an excellent five night stay at the executive House Zen. We used the hotel for airport transportation and they were waiting for us upon arrival. Check in was a breeze in the Executive Zen lounge on the 11th floor. The staff could not have been more attentive. The room was excellent with a view of Mt. Fuji. The shower was arguably the best shower we have ever had at a hotel!!! And the Ferragamo shower products and dyson hairdryer certainly all upgrades. The lounge offered breakfast, lunch snack, afternoon tea, happy hour and late night snacks. Breakfast included and had 5 options to choose from. Although not in the center of town, taxi's always available and the subway (ginza line) a 7 minute walk. Overall a great stay. Would highly recommend!!

I cannot express how thankful we are that we chose this hotel on our Tokyo vacation. We have stayed at top notch hotels around the world and would put this hotel up against any of them! First off, never having been to Tokyo, I was extremely undecided on what neighborhood we should stay in. I was a bit overwhelmed when I first began searching the city, but I promise you, we could not have asked for a better location. All of the train lines we needed were super close and we were able to navigate the entire city with very little effort. Next our rooms. We had two rooms for 6 nights and we were given a nice upgrade on both. Due to the fact that we were celebrating our 30th Anniversary ,the hotel staff left us a nice note and a small bottle of Moet which was so appreciated. The room was spotless and stocked with everything imaginable, even a Dyson hair dryer, skin care products, three different robes (one for bed, one for the shower, and one for the pool and spa) and folded pajamas. I loved the PJ's so much that I purchased a pair before leaving. Our stay came with breakfast and although there were several options to choose from that, after experiencing the breakfast buffet in Satsuki, I could not talk my family into trying anywhere else! It was fabulous!! Now to the most important part. The service was beyond perfection! The Executive Zen has its own staff and lounge in which everyone we encountered was just incredibly helpful and friendly. The food in the lounge was delicious and we were treated like royalty. My husband said that you would think that each of the staff members we met owned the hotel, they had that much pride in their job and seemed as if they took ownership in making sure we enjoyed our stay. We cannot thank the Executive Zen House and all of the New Otani members enough for such an amazing week in Japan!