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Tài Khoản Khách
Phòng Đôi Cao cấp
Lưu trú vào thg 1, 2024
Gia đình
4 đánh giá
2.0/10
Đăng tải vào 16 thg 2, 2024
Máy điều hòa trong khách sạn rất ồn và không có view xung quanh
Văn bản gốcBản dịch của Google
Phản Hồi Từ Khách Sạn: Xin chân thành cảm ơn quý khách đã lưu trú tại NOHGA HOTEL UENO và một lần nữa xin cảm ơn quý khách đã dành thời gian chia sẻ phản hồi có giá trị của mình. Chúng tôi rất tiếc khi biết rằng chúng tôi không thể đáp ứng được kỳ vọng của quý khách và chúng tôi rất tiếc vì không thể mang đến cho quý khách một kỳ nghỉ hài lòng. Chúng tôi sẽ tiếp thu nghiêm túc phản hồi của quý khách và sẽ tiếp tục cải thiện các cơ sở vật chất và dịch vụ để tất cả khách hàng có thể tận hưởng kỳ nghỉ thoải mái. Chúng tôi biết rằng chúng tôi đang yêu cầu một ân huệ lớn, nhưng chúng tôi hy vọng quý khách sẽ chọn chúng tôi một lần nữa vào lần tới khi có cơ hội lưu trú tại khách sạn của chúng tôi. Một lần nữa, xin chân thành cảm ơn quý khách đã dành thời gian chia sẻ phản hồi của mình với chúng tôi. Chúng tôi mong được chào đón quý khách trở lại. NOHGA HOTEL UENO TOKYO
Tài Khoản Khách
Phòng Đôi Cao cấp
Lưu trú vào thg 12, 2022
Nhóm bạn
4 đánh giá
5.0/10
Đăng tải vào 5 thg 1, 2023
Cá hồi trong bữa sáng kiểu Nhật rõ ràng là không ngon và hư hỏng. Người phục vụ đã thừa nhận và xin lỗi nhưng vẫn tính phí như thường lệ.
Đừng để bị đánh lừa bởi những hình ảnh của khách sạn này, tôi sẽ không ở lại đây nữa.
Văn bản gốcBản dịch của Google
chi-wing
Phòng Đôi
Lưu trú vào thg 4, 2025
Cặp đôi
8 đánh giá
9.5/10
Đáng Kinh Ngạc
Đăng tải vào 8 thg 6, 2025
Cosy hotel, room may be little small but still comfortable. Nice food should take the breakfast in the hotel. Well located.
Dịch
Phản Hồi Từ Khách Sạn: Thank you for staying at NOHGA HOTEL UENO TOKYO and really appreciate for your valuable comments. We are glad to know that you had a great time with and you enjoyed our location, close to Ueno Station. It’s a pleasure to have you with us and we’re glad our unique take on hospitality has been a perfect fit for your needs. We are very sorry that the room size did not meet your expectations.Our hotel will continue to improve our facilities and services, please choose to stay with us when you come to Tokyo. We look forward to welcoming you again. NOHGA HOTEL UENO TOKYO
Tài Khoản Khách
Phòng Ba Người
Lưu trú vào thg 5, 2025
Gia đình
5 đánh giá
10/10
Nổi Bật
Đăng tải vào 22 thg 6, 2025
Jest perfect!
Dịch
6/20
Phản Hồi Từ Khách Sạn: Thank you very much for choosing NOHGA HOTEL UENO TOKYO.We would like to thank you again for taking the time to give us your valuable feedback or comments.Nohga Hotel Ueno Tokyo has a restaurant where you can enjoy meals, a cafe, and a bar. The open space of the atrium and terrace, which is gently connected to the city, provides a very comfortable and relaxing time.The 2F Library Lounge is for both our hotel guests and restaurant guests. Feel free to come and relax, surrounded by our selected vintage furniture and art pieces designed by local and foreign artists.We hope that you will enjoy a wonderful experience together with your stay at the hotel in "Ueno" where many museums, art galleries, restaurants and long-established shops are crowded with locals, including Ueno Park.We look forward to welcoming you at NOHGA HOTEL UENO TOKYO again.NOHGA HOTEL UENO TOKYO
Tài Khoản Khách
Phòng Đôi Cao cấp
Lưu trú vào thg 2, 2025
Nhóm bạn
17 đánh giá
7.5/10
Đăng tải vào 25 thg 3, 2025
Not much choice of breakfast and housekeeping only done taking rubbish and change bedsheets. No new towel and water refill until we request.
Dịch
Phản Hồi Từ Khách Sạn: Thank you for staying at NOHGA HOTEL UENO and noting your valuable comments.Regarding breakfast, we are very sorry to hear that we were not able to meet your expectations at all.In addition to our regular cleaning service, we offer an eco-friendly eco-cleaning option. If you place an Eco-cleaning card on your door, we will only bed-making and trash bag replacement.We will continue to make efforts to refine our services so that each and every guest will be comfortable in our hotel.We'd love to see you again in the future to share a more positive experience with you.NOHGA HOTEL UENO TOKYO
ZIXIN
Phòng Đôi
Lưu trú vào thg 2, 2025
Một mình
3 đánh giá
10/10
Nổi Bật
Đăng tải vào 16 thg 3, 2025
It is a very nice hotel, with unique design, friendly service, and very clean. 3 mins to Ueno station, 10 mins to Kyosei ueno Skyliner, convenient place to stay. Will definitely stay in here next time when I visit Tokyo.
Dịch
Phản Hồi Từ Khách Sạn: Thank you for choosing us.We are pleased to hear that you have enjoyed the stay at NOHGA.We also highly appreciate posting nice photos; the entrance and the coin.We certainly hope to see you again, here at NOHGA.NOHGA HOTEL UENO TOKYO
hoi kin
Phòng Deluxe giường cỡ king (có bồn tắm và vòi sen)
Lưu trú vào thg 2, 2025
Cặp đôi
9 đánh giá
8.5/10
Rất Tốt
Đăng tải vào 14 thg 3, 2025
Staff are nice, room is good, bed is good, but found insect in the refrigerator.
Dịch
Phản Hồi Từ Khách Sạn: Thank you very much for staying at NOHGA HOTEL UENO TOKYO and also thank you very much for taking the time to share your valuable feedback.We are pleased to know that you enjoyed our rooms and beds. We also appreciate your kind words about our staff.However, we deeply apologize for any discomfort you may have experienced with the refrigerator.We will strive to improve the quality of our room cleaning to ensure that this does not happen again.Once again, thank you very much for taking the time to share your feedback to us.We look forward to welcoming you back.NOHGA HOTEL UENO TOKYO
Người Dùng Ẩn Danh
Phòng Đôi Cao cấp
Lưu trú vào thg 12, 2024
Cặp đôi
13 đánh giá
10/10
Nổi Bật
Đăng tải vào 19 thg 1, 2025
Relatively new hotel with modern decor. Really liked the vibes/design of the hotel and room. We found the room pretty spacious for Tokyo, def enough space to open two luggage. Under 10 min walk from JR Ueno (plus no need to climb stairs) so that was good for us with the luggage. Hotel is on the less bustling side of Ueno, but still very convenient for us to access the busy Ameyoko side of Ueno. We didn’t dine there but we always saw lots of locals dining at the lobby bistro, so I would think it must be pretty good.
Dịch
Phản Hồi Từ Khách Sạn: Thank you for staying at NOHGA HOTEL UENO TOKYO and really appreciate for your valuable comments.We are very glad that your compliments regarding for design and atmosphere of our hotel.We are also delighted that you found our location to be convenient for your needs.The Bistro NOHGA on the first floor of the hotel serves special dishes with seasonal and regional ingredients, so we would appreciate it if you could come to Bistro NOHGA. We hope you will visit our hotel again when you come to Ueno.We look forward to seeing you again. NOHGA HOTEL UENO TOKYO
Jakubauskaite
Phòng Đôi
Lưu trú vào thg 6, 2025
Gia đình
2 đánh giá
10/10
Nổi Bật
Đăng tải vào 14 thg 7, 2025
Very clean and excellent location. Staff was friendly and helpful. Our room was small, but was enough for 3of us.
Dịch
Phản Hồi Từ Khách Sạn: Thank you very much for staying at NOHGA HOTEL UENO and also thank you very much for taking the time to share your valuable feedback. We are glad to know that you had a great time with and you enjoyed our location, close to Ueno Station.We're thrilled that you found our hotel to be clean .We are also glad that the service rendered by the hotel staff was in line with your expectations.We would like to thank you for bringing this to our attention. It will help us improve our operations and services.We are looking forward to your next stays with us.NOHGA HOTEL UENO TOKYO
Linfu
Phòng Ba Người
Lưu trú vào thg 6, 2025
Gia đình
1 đánh giá
10/10
Nổi Bật
Đăng tải vào 6 thg 7, 2025
Excellent services, hotel provides high quality facial products, clean laundry facilities, good quality lounge.
Dịch
Phản Hồi Từ Khách Sạn: Thank you very much for choosing NOHGA HOTEL UENO TOKYO.We would like to thank you again for taking the time to give us your valuable feedback.We are truly delighted to hear that you were satisfied with the services we provide. We're also glad that you enjoyed our facial products, laundry facilities, and lounge.We will continue to improve our service and facilities that every guest will be comfortable in our hotel.We'd love to see you again in the future to share a more positive experience with you.NOHGA HOTEL UENO TOKYO
Jennifer
Phòng Đôi Cao cấp
Lưu trú vào thg 6, 2025
Cặp đôi
5 đánh giá
10/10
Nổi Bật
Đăng tải vào 4 thg 7, 2025
The hotel is a gem, the hardware are top notch. It’s using Balmuda water boiler, shampoo from Osaji, a gym, welcome wines: drinks, a cozy balcony on the 2F for us to chill out.
Location wise is impeccable - it is conveniently located in a serene street within a hustling neighbourhood. Just 3-5 mins walk to the metro and JR station. 1010 mall next door.
Services is the best part, front desk staff speaks good English and very helpful. We left our large luggage for two nights there as we took a short trip to the suburbs and return for the last night in Tokyo before flying back and our luggage is already in our room. We do not need to carry our large luggage all the way up to the room. Really appreciated their thoughtful service.
Whenever we walked into the lobby, we are always greeted by friendly staffs.
Thank you
Will definitely return next time. Highly recommended . It is so much better than Mitsui Garden we stayed last time in Ueno.
Dịch
Phản Hồi Từ Khách Sạn: Thank you very much for staying at NOHGA HOTEL UENO TOKYO.We are delighted to know that you had a good experience with us and appreciate your kind feedback. We strive to make sure each guest has a wonderful stay, so our hotel will continue to improving our facilities and services to make each stay unique.We will be looking forward to welcoming you on your next Tokyo trip.NOHGA HOTEL UENO TOKYO.
Tài Khoản Khách
Phòng Đôi
Lưu trú vào thg 5, 2025
Cặp đôi
1 đánh giá
7.0/10
Đăng tải vào 26 thg 6, 2025
Lobby and restaurant looks good. The room size is ok and deco is nice, but the room arrangement is not user friendly
When one get up earlier and start getting ready , the light will affect another’s sleep
The house keeping service sucks , they have just move all our pajamas, used clothes on bed to our luggage ( without folding, just like u threw it to the luggage)
The reception’s service is not good, we book several nights with different vendors , (trip. Com and also directly from hotel etc) we already told the staff when we check in , but they didn’t arrange the same room for us and provide the upgrade option at the very beginning.
Only after the first night, they disabled our key card and told us that we need to change the room another day or pay for the upgrade fee. Tho the amount is not much, it caused so much inconvenience to us , we have dated our fd near by for late food , but the process took us 15 mins as we need to drop our heavy bags(after outlet shopping)
Dịch
Phản Hồi Từ Khách Sạn: Thank you for staying at NOHGA HOTEL UENO TOKYO and really appreciate foryour valuable comments.We sincerely apologize for not meeting your expectations during your stay.Please note that an additional charge applies when upgrading to a roomlarger than the one originally reserved.We kindly ask for your understanding in this matter.We are also truly sorry for the discomfort caused by our housekeepingservice.Your feedback has been shared with our cleaning staff, and we will work toimprove the quality of our service.Thank you once again for taking the time to share your valuable feedbackwith us.NOHGA HOTEL UENO TOKYO
Tài Khoản Khách
Corner Double Room Shower Only
Lưu trú vào thg 5, 2025
Nhóm bạn
3 đánh giá
10/10
Nổi Bật
Đăng tải vào 27 thg 6, 2025
location is good. staff and service is nice…walkable distance to train station. food is easily find in the neighbourhood.
Dịch
Phản Hồi Từ Khách Sạn: Thank you very much for staying with us on your recent visit to Tokyo, and sharing your positive feedback. We are very pleased to hear that your stay seems to have been a comfortable one. We will continue to improve our service and facilities that every guest will be comfortable in our hotel. We hope you will visit our hotel again when you come to Tokyo. We look forward to seeing you again.NOHGA HOTEL UENO TOKYO
Tài Khoản Khách
Phòng Đôi
Lưu trú vào thg 5, 2025
Cặp đôi
5 đánh giá
9.0/10
Tuyệt Vời
Đăng tải vào 17 thg 6, 2025
5-10 min walk from Ueno station and easy to get to from skyliner. The hotel has upgraded the room to duluxe double.
Dịch
Phản Hồi Từ Khách Sạn: Thank you very much for staying at NOHGA HOTEL UENO TOKYO and also thank you very much for taking the time to share your valuable feedback. We are glad to hear that you liked our hotel's location near the station.We will continue to improve our service and facilities that every guest will be comfortable in our hotel. We hope you will visit our hotel again when you come to Tokyo. We look forward to seeing you again.NOHGA HOTEL UENO TOKYO
Tài Khoản Khách
Phòng Đôi Cao cấp
Lưu trú vào thg 11, 2024
Nhóm bạn
5 đánh giá
8.5/10
Rất Tốt
Đăng tải vào 13 thg 1, 2025
Hotel location is greater, close to the station, easy to get to other attractions. Staff are nice, welcoming drinks are offered. They provided free amenities, you can get some facial cleansing products at the lobby. The hotel is new and full of Christmas vibe, great place to stay.
Dịch
Phản Hồi Từ Khách Sạn: Thank you very much for staying at NOHGA HOTEL UENO TOKYO and also thank you very much for taking the time to share your valuable feedback. We are glad to hear your comments about the charm of our hotel and that your stay was a wonderful one. It is our team’s goal to ensure that each guests have a pleasant and comfortable stay.When you come to Japan next time, we would appreciate it if you could stay at our hotel and we would be happy to help you create wonderful memories of your stay in Japan again. We look forward to seeing you again.NOHGA HOTEL UENO TOKYO