Hotel Gajoen Tokyo

A bit of a mixed bag. The location is a bit further away from shinjuku Roppongi etc. Most tourist things aren’t super close. The lobby is a long walk to the elevator. It’s very Las Vegas in that way. The hotel is enormous and a popular place for whatever the Tokyo version of prom is. Tons of kids in traditional rental dress taking pictures by the waterfall in the lobby. Food is decent but overpriced. The check in is odd on the 8th floor. The floor is pumping with internal perfume they use. The perfume is also pumping in each floor of the guest rooms. Very strong perfume. No other hotels of this star class supposedly had the pumping perfume. The room was very large with a nice view of the river. Two tvs and two toilets. The bathroom was functional but not immaculate cleanliness. The fixtures were dated circa 1995. There was a smell in both the shower and the steam room. For the price and star class usually soft drinks are included but not here. The breakfast is nice but expensive for what it is. It’s justified at the okura but here feels like a reach. Service was excellent however. And some beautiful artwork with the dated decor.

Very Japanese style hotel and nice and quiet location. Room is very big for Tokyo standard . But is slightly less international, no options of foreign TV channel and some staff finds it hard to understand English. But will still definitely return.

Very beautiful, spacious and luxurious room and excellent service. It was a wonderful stay and we will definitely be back again. Was worried about the location but it is much more convenient than expected.

We had the best experience here! From the moment we walked in we here escorted by a friendly staff through to the check-in area. Walking through the elegant foyer of restaurants, the hotel even has an indoor Japanese garden with Koi fishes and a stunning Waterfall! We had such a big traditional Japanese room with its own spa and steam room too! The Executive lounge was beautiful with incredible food, breakfast, tea, pre-dinner canapés and cocktail hour. Not to mention the exceptional service. Highly Recommend, will definitely be back.

Generally great to stay

We have 3 dinners in hotel during birthday. However, no greeting or gesture from any of the hotel restaurant. It is really a very poor experience. I celebrate a lot of birthday at Ritz Carlton and Peninsula hotels, they provided good greeting. This time the experience is very disappointed. also the hotel point system is cheating . you earn no point even your spending in hotel without booking via web in advance! 生日期間我們在飯店吃了三頓晚餐。然而，酒店餐廳沒有任何問候或手勢。這確實是一次非常糟糕的經驗。我在麗思卡爾頓和半島酒店慶祝了很多生日，他們提供了很好的問候。這次的體驗非常失望。還有飯店的積分系統是作弊的。若不提前透過網路預訂，即使在飯店消費也無法賺取積分！