Tài Khoản Khách
ngày 23 tháng 2 năm 2025
The hotel itself is well-situated, with clean and adequate rooms. Breakfast is a basic 3-star-style setup but generally fine for most families. The overall experience was let down by repeating issues with food safety, service, and billing on our half board package. Allergy awareness and hygiene standards are poor, one child’s requested dairy-free plain burger arrived smothered in cheese and mayo, and a server came to inspect it with his bare hands at the table while another was scratching his sweaty head telling us that’s what we ordered before begrudgingly agreeing to replace. Another simple plain child’s burger for a 5-year-old came dressed as an adult dish loaded with pickles and goo forcing us to scrape them off ourselves as that’s ’how they come’ before later acknowledging they had served our child full blown adults meal and expected they could now charge accordingly. The restaurant attempted to overcharge us including billing both children’s meals as ala carte adult portions (€30+ each) and trying to charge for other items that should have been covered under half board. In the fondue restaurant, only two items on the menu are marked as included in half board—yet when we ordered them, they both still appeared on the bill. The restaurant manager didn’t understand the inclusions, was overwhelmed, and resorted to shouting across a busy dining room that his boss would be angry with him that food wasn’t being billed. Some staff are very competent here, but many are unfit for hospitality at this scale so it’s roll of the dice. The hotel has recently changed hands which may explain the issues—but that doesn’t excuse the poor service, allergy risks, and dishonest billing. Lots of better options at this price point.
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