Hôtel les Suites du Montana by les Etincelles

Had a beautiful trip staying at the suites, the staff, location and suites were amazing. The staff went above and beyond to help with our needs. Fantastic place on the slopes. Will definitely be going back.

The Hotel was great.the personal and the food were very good,the people were very kind we suggest this place.

I am so happy to read the last two reports as I thought I was going mad and imagining the dreadful service we received whilst reading very positive reports elsewhere. Our Christmas was pretty much ruined by our stay here from 21-26th December. Our youngest child is doing a ski season in Tignes so we thought we would join her for Christmas and booked very late leaving little option. I read good reviews but our experience was shockingly bad. Getting a coffee at breakfast took anything from 20-30 minutes. The buffet was hit and miss. Sometimes the fruit appeared, sometimes the cold meats, juice and water often ran out. Order of hot food took ages and was often incorrect when it arrived. Dinner - I cannot describe how bad the experience was. Be prepared to write off your entire evening. Each night after 15 minutes we had to ask for menus. Most people were on the half board option which was pretty much a set menu with some options. You'd image pretty simple to cater for - you know your numbers and what you are serving. The food was generally good but we had usually finished our bottle of wine before the main course arrived - often waiting 2.5 hours and leaving without having pudding. WARNING: the listed wine prices are not the prices that appeared on our bill but they had missed so many other things off that it more or less balanced. I emailed the night before we left politely requesting a meeting with a manager - that was ignored, visited the reception three times next day and on the third visit invited the manager somewhere quiet to talk. She rolled in the restaurant manager. We were offered a 1.25% discount which was insulting. CEO arrived and refused to accept there was any issue with service. They run a fine dining restaurant and we just didn't understand that concept. When we refused the discount it was doubled; we refused again and were threatened with having the police called for us. We had a dreadful experience at this hotel and I would not recommend it to anyone.

This is not a 5 star hotel with below par food, service and facilities. The food was often served luke warm, especially at breakfast. Breakfast often ran out of fruit, juice and pastries with staff not able to keep up with demand leaving to very long wait times. The wine list from day 1 was very sparse and ran out of many options with in a few days. Service was slow in all areas despite staff being helpful and trying. There were just too few people. Getting the fire cleaned, made and lit each day was a trial and a half. The spa area was a big improvement but there was no shower gel in the showers (only one of which was working) and the gym / fitness room is an embarrassment and cannot be called either. The boot room is ok but does not have heated boot warmers. The bedrooms are good and the reason why I have not rated this hotel worse. I cannot recommend as there are just too many issues to be addressed by hotel management.

The Hotel location, duplex apartment, Spa, ski storage facilities and reception staff were excellent. The following are reviews of the restaurants in the Montana complex. The Gourmet restaurant in Les Suites was extremely cold, and the service was extremely slow, with no apparent person in charge, and people just standing around chatting. The restaurants Les Chantrelles and Le Charmerie were a lovely temperature and service in both were excellent. The La Place restaurant was also extremely cold, but service was great. The food in all 4 restaurants was very good, though Le Gourmet struggled to be able to inform us if there was dairy in any of the meals, or to be able to substitute things.

Our experience with Les Suites Du Montana was outstanding! We can't wait for our next vacations...Great for services!