Hotel Residence la Rotonda

We simply won't be returning. Having stayed in room 39 from 27th May 2023 as a family of 5. On our check out, we received a bill for breakfast and encountered rude and aggressive staff. Our final bill came to 361,82 Euros and I have no problem paying for services we’ve agreed to, however we were unfairly charged for breakfast. No mention of a charge for breakfast was mentioned verbally at check-in. Infact I enquired with a waiter how much breakfast cost and he replied that it was nothing – breakfast is free for guests. The welcome pack (only available in German) did not state any charges apply for breakfast, irrelevant of whether you are a hotel or apartment guest. The state of the room was filthy. From skirting boards, shower heads and many many ants! We could handle this to a degree and were told by a cleaner to buy ant traps, especially if breakfast was included but when we have then been unfairly charged and had to endure this, it’s not right at all. I would hope that the staff response was just a language barrier but staff did not help, only demanding payment in an aggressive and confrontational nature and calling more staff to assist with this, forcing me to make a payment. To clarify I would not have agreed to pay 10 Euros per person for breakfast, if this was explained or documented to us on check-in and Marzadri hotels are exploiting us as customers. Beware!

Weekend bellissimo. Tutto perfetto dalla gentilezza del personale all'accoglienza, alla pulizia delle camere e alla colazione e cena che erano di ottima qualità. L'unica pecca sono i materassi che nella nostra camera non risultavano essere confortevoli. Rapporto qualità prezzo ottimo. Ci torneremo.

Quarta volta che ci vado .....sempre super. Veduta sul lago che che ogni mattina ti da un buongiorno da relax. Ottima posizione, cucina superlativa, colazione in terrazza sul lago, ottimo personale . Unico neo ... il getto della doccia..... si potrebbe veramente migliorare.