The Denman Hotel in Thredbo

HORRIFIED! Service AWFUL, Food incompetent, Hygiene Questionable, Ambience akin to Maccas playland. We sadly visited to the restaurant, we were looking forward to visiting the restaurant as we had heard good things about the venue. We booked the 7:30 sitting The restaurant had the ambience of a McDonalds play area with children running and yelling unrestrained by their careless guardians. Seated at our table I knew I was in trouble the table had no covering or napkins. Oddly there was cutlery, we were seated by a clueless staff that immediately left us. after some fifteen minutes were offered table water only. We weren't to receive a drinks menu nor offered any, we did eventually manage to order a drink from a waitress and oddly we were never offered another the entire meal. the food was so very disappointing and clearly put together by staff with little understanding of the menu set for them. Stupid things such as a Parfait served with 4, less than wafer thin slices of toasted bread roll. a request for more was met with "this isnt my station" were an ongoing part of the service. An Affagato served in a glass not large enough to accept the accompanying Franjalico shot , was the last straw and my complaint was met with but 'that's how we always serve it'. When I enquired with the manager how is it possible to consume it, I was met with a very rude "do you want a bigger glass" well yes! but we had all had enough by that stage and left. I get it is winter I get you cant get staff and patience is important in Threbo in winter. But seriously??no Table clothes, no napkins ,cutlery left on a table, I have no idea if it had been cleaned at all and service staff with no idea what they are serving, any idea of service or being left all night without a drink. I am not in the habit of writing poor reports and I actually own a property in the village but this place was the pitts.