Tài Khoản Khách
ngày 6 tháng 6 năm 2024
I had a lovely time staying at the Blue Horizons resort. The location is picturesque and close to the famous Grand Anse beach and other local amenities. The front of house staff were amazing, and showed a high level of professionalism at all times. I arrived at the hotel on a bank holiday which I was not aware of, as most people who book holidays don't worry about this. Given this information, I chose to eat at the hotel restaurant and I ordered a main, a dessert and a drink in which I was very satisfied. A few hours later, I felt a feeling of malaise, and unfortunately, I vomited. I had some oral rehydration salts available to avoid becoming dehydrated. I brought this matter up to the staff at the reception in which they escalated this matter to the owner. I was instructed to speak to the owner of the hotel resort. I managed to speak to the owner and he came across as defensive when I spoke about my experience with the meal. I found him to be condescending and unprofessional. He then went off on a tangent about all of the checks and balances that he does which was irrelevant to my issue. I was made to feel like somehow I was in the wrong for raising the issue about being unwell. Customers have a right to bring up any issues or worries that they encounter during their stay, as the customer is always right. No offence should be taken in general as this comes with the role of being an owner. Eventually, the matter was looked into and a timeline of events were compiled, and even then the owner was patronizing when going through the timeline. Eventually, the manager was reasonable and understanding and I was given some compensation. I was allowed a late check out which was extremely helpful and a meal free of charge which was a nice gesture. My overall stay at the hotel was excellent, but my overall experience with the owner was unsatisfactory, bearing in mind, this was not my first time staying at the hotel. Despite this experience, I will not allow this to affect my future stay at this hotel.
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