Kona Village A Rosewood Resort

房間很漂亮 裏面非常以特色 相比於四季的話我更加推薦情侶出行來瑰麗 房間外面的環境很好 出門走兩步就是大海 前台服務態度好 總體滿意

房間設施與景色可以説是夏威夷頂級的，但是酒店服務差到不可思議。前台服務人員言語傲慢無禮（不知道是不是種族歧視），入住時並未告知信用卡授權，收取400及700美金2筆授權，暫時錢還沒有追回；離店需要接駁車去villa取行李，電話了25分鐘都無人接應，後來是致電客房點餐的人員才叫來接駁車。酒店有2家餐廳，簡餐餐廳服務人員比較友善，正餐餐廳服務人員非常無禮，倒水/倒酒都需要自己來，前菜吃完了香檳都沒有上。建議獨家不受氣的寶寶不要去，真的會被裡麪的工作人員氣出內傷。以及，房間mini bar裏的零食是過期的。

酒店環境很不錯，房間也很乾凈，蜜月首選

太讚了 我可以稱是夏威夷最好酒店 下了飛機直接uber 25分鐘到達大島特色太不一樣了 全是火山地貌 🪨太酷了 這個酒店就直接躺平了

服務一般 設施不錯

First, the positive. The resort is absolutely gorgeous, We loved having our own hale or house. The hales are very cool and really nicely decorated. The pools and beach are great. The staff (with the exception of check in people) are very friendly and helpful, Now, the negative. I booked our stay through Amex Fine Hotels and Resorts (“FHR”). Even though I had a confirmation number and could show that I made the reservation, they had no record of our reservation. They had available rooms so they were able to accommodate us. They said they would figure everything out with Amex (the room rate and the other amenities) and have an updated bill when we checked out. Not so. The bill they gave me showed a room rate $500 more per night than I agreed to and no credits for the FHR amenities. Clearly, no one called Amex. I looked up the deposit I had made and it turned out I forgot I had prepaid the room rate, I showed them and they seemed surprised. They told me they would figure it out and email me. We’ve been back one week and I’ve received no email but have seen a large charge on my credit card from them and I have no idea what it covers. They said that has never happened to them before and it must have been a technology issue. Who knows but I did not feel they were appropriately apologetic and they even became somewhat rude when I questioned the massive bill they gave me upon checkout that was so clearly wrong but no one bothered to fix it.