Tài Khoản Khách
ngày 3 tháng 9 năm 2024
We made the reservation in the spring, directly at the hotel, following to go in August, a group of 10 adults. The price we paid for this hotel was for a 5* hotel, but when we got there we were shocked to see how it looked, the hotel shouldn't have been more than 2*. The rooms were dark, with mold on the walls, a very heavy smell due to dampness and humidity. It was not possible to put the clothes in the dresser because it smelled terribly of mold, the toilet bowl was cracked, the ceiling was crumbling due to mold, the furniture was very old and shabby. We asked to change our rooms or give our money back, but they flatly refused. Only two families managed to change rooms, because they could not stay in the room because of the smell of mold, but only after arguing continuously for two days with the hotel staff. The staff were thanking us for behaving decently as other people were yelling, threatening them, so it was clear to us that they were aware of what they were offering, but they were still promoting it as a 5* hotel, with relevant prices. The breakfast was very poor and the coffee was impossible to drink. I can consider that it was the biggest kick I have ever taken since I travel.
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