Tài Khoản Khách
ngày 11 tháng 3 năm 2025
THE PROPERTY IS GOOD BUT THE SERVICE AND PEOPLE NEED TO BE PROFESSIONALS. HAD A BAD EXPERIENCE IN THE DINING RESTAURANT, WHERE I HAD BEEN WITH 4 OTHER GUESTS. ASKED FOR THE CHECK, AND ON THE WAITER'S REQUEST SIGNED OFF THE BILL. BUT COMES BACK WITH IT TO SAY THAT I AM NOT AUTHORISED BY THE FRONT DESK TO SIGN THE BILLS AND MUST PAY CASH. HUGE EMBARRASSMENT IN FRONT OF THE GUESTS.. IS THIS REALLY A 5 STAR OR JUST A LODGE YOU GUYS ARE RUNNING?.INFORMED THE FRONT DESK GUY JOYESH- ON MY WAY OUT WHILE CHECKING OUT -JOYESH WAS SWEET AND OFFERRED APOLOGIES BUT IT STILL HURTS AND THE EMBARRASSMENT EXISTS. ON THE POSITIVE SIDE-YES FOOD WAS GOOD BUT THE SERVICE IN RESTAURANT NEEDS AN IMMEDIATE UPGRADE .
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