Tina
ngày 30 tháng 3 năm 2025
I stayed at a hotel yesterday where the water supply was shut off from 10 PM to 6 AM. They never informed me during check-in. It wasn’t until midnight when I tried to shower that I discovered there was no water. When I called the front desk, they claimed they had “sent an email notification” and “placed a notice on the counter.” However:
1. The staff didn’t mention a single word about this during my afternoon check-in
2. The paper notice was extremely inconspicuous - A4 small print, no color highlights, and completely unnoticeable
3. The water didn’t actually resume at 6 AM as promised - I kept checking until 6:50 AM but there was still no water
4. This directly impacted my 7.30 AM meeting as I had no time to take a shower, even brush teeth!
5. The hotel’s passive notification method (hidden notice + uncommunicated email) constitutes negligent service!
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