Christine
ngày 4 tháng 6 năm 2024
The property itself is great. Clean and quiet. I stay here quite a bit but after today I will be staying at a different location due to one staff member Jeff the manager. He is rude and lacks customer service. Previously during a stay we had an issue with the reservation dates and he refused to help resolve it. So,my family and I had to sit in the lobby for over an hour while a front desk worker tried their best to resolve the issue. And now today, this same manager Jeff, was extremely rude when I attempted to use my drink ticket. In all the times I've stayed I've never been carded for ID not even when Jeff has been the one to serve me. He flat out refused to serve me my one drink. And mind you I am 43 yrs old. No way I look under 21. This now, two times of me being mistreated by the same person. I will not be staying here any longer. But the property is great just the customer service is not the best.
Dịch