Tài Khoản Khách
ngày 12 tháng 12 năm 2023
We book the hotel with breakfast because we should have time to catch the shuttle to the airport at 6.30AM. But the hotel is only provided the shuttle every 60min, for location which is only 5min away from the airport. The breakfast is opened at 6.00AM, so we can't have the breakfast, we asked to the front desk officer and also the duty manager to get the shuttle at 6.30AM, they said no, without trying to understand our reason, so we missed the breakfast, we reduce our sleep time by 30min, and the reason why we need to stay in the hotel near the airport was useless, because we still need to come 30min earlier because of the shuttle which happened every 60min. And crazily at 6.00AM this morning, It is only me and my wife on the shuttle. So they can easily change the departure of the shuttle time without effecting other.
So don't stay at these hotel if you want have a relax morning before your flight from YIA, This morning, I am departing YIA with angry modes. The Hotel has zero plastic campaign, it means, these hotel does not provide you with Toothbrush, etc which all the 4 stars hotel has. AT 5AM, I am looking for that toothbrush and what i got is an upset with Novotel.
Service is terrible and facilities is also terrible. I am frequent travelers from YIA Airport, So these morning is really annoying experiences with Novotel YIA.
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