Hotel U Černého Orla

酒店的前台職員都好友善，樂意幫我們解決問題，例如借電熱水煲，叫的士等，但他比較忙，有部份時間要到酒店的餐廳幫忙，當我們到前台做登記，按了幾次鍾，都要等大約20分鐘，他才出現！房間稍為寬躺，衣櫃、浴室、廁所的設備都可以，除咗洗手盆上面的水龍頭安裝得稍為高一點，水喉不能開太大，否則水花濺起，弄濕衣服！浴室的抽氣扇每按一下，幾分鐘就關掉，如果有需要，就要再按。早餐的種類都幾多，有我想吃的東西，可以叫煎蛋和火腿。每層樓都有很多地方放置椅子和桌子，讓我們休息和飲嘢，非常窩心！

Well. I am originally from Prague and while traveling around the country with my American husband, I have booked this hotel via US booking website. I read the reviews, but hoped for the best since the hotel is located right in the city center of historic UNESCO Telc which is a truly beautiful place. Once we entered the hotel, we found nobody at the front desk. We rang the bell for about 10 mins. First the waitress came around, which did not speak English nor Czech. Then another man came around who also did not help and was keep yelling for the boss. The boss/manager appeared. I try usually speak English so my husband can help and understand but this mean was completely ignoring me and barely was even responding to me in Czech. He informed us that we booked basic hotel room and if we want shower and breakfast, we have to pay extra. I have quickly checked this information and price on the booking website. The price was cheap so we agreed to this as we were tired after long drive. The manager told us that he is giving us superior VIP room with views of the square. Ok, room was nice and clean although dated. No Wi-Fi in the room, only outside and in the common areas, which was very annoying. Shower was ok as well and luckily worked fine. The breakfast spread in the morning was definitely not fresh The manager told us to have dinner at the restaurant which we did not, per the negative reviews. There are better places to eat in Telc! Overall, our stay was ok but the manager was giving me weird vibes, especially as he was keep reminding us that he did us a solid and gave us better room! The hotel was empty, so honestly they should be happy that anybody even stay there given 90% of the reviews are very negative. The location of the hotel is superb, but the staff doesn't seem to care and is overall rude and inattentive.