Tài Khoản Khách
ngày 1 tháng 3 năm 2024
Level of service in this hotel is very poor. We received room with window that is not possible to close properly, so we heard everything from street and wind blowing through it (14th floor). I reported this several times, through different channels (whastpp, review request sent by hotel, reception, phone at reception, email) and as you can imagine nothing happened. On the second day evening after several reports, they sent handy man who told is that window is closed, nothing else is possible. They put paper tape on window, which of course didn't help a bit. Considering we paid around 200 Eur per night, this is extremely disappointing. I understand that hotel was fully booked out, but if they had a bit higher level of service they would propose some complimentary stuff. So only what left me, is to send all negative reviews through all platforms, because this hotel doesn't deserve customer's money.
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