Tài Khoản Khách
ngày 2 tháng 9 năm 2024
We decided on a weekend getaway from the kids … Scheduled a weekend at the Elkonin hotel in Tel Aviv . The hotel itself is at a wonderful location , and the rooms are extremely nice and high tech oriented . The main problem and the only reason it didn’t get a 5 star was the service . With a long list of falling short of a service that befits the hotel ranking . Breakfast is limited , and the waiters are nice but unprofessional, failing at almost every aspect. Bring the food for one person 15 min before bringing the food to another on the same table , empty salters , no sugar replacement on the table and when asked for some , we got it hand delivered 2 bags of sweet and low 10 min later . The room service arrives when we are in the room and didn’t come back when we left it . When we asked for our room to be cleaned the water bottles weren’t replaced but one of the pillows disappeared…. The pool area is small without beds just sofas , and unless you have a toddler that forced you to wake up at 7 and go to the pool , don’t count on finding a chair or a sofa there . My recommendation to the hotel is to have a staff manger present to monitor and train the staff . The little things matter . All in all a lovely stay but not up to par with the other high ranking hotels .
Dịch