Hilton Tel Aviv

Been staying here for over 20 years. The property is just not the same. I was very grateful to be upgraded to a suite (diamond member) but it ended there, the rooms and hallways are tired and smell of mildew. Breakfast food seems old, service non existent, no one offered coffee, no one to clean plates other than let it pile up in the middle of the table. Towels both in the room and at the pool are stained and fraying. Bed worn out and uncomfortable. When checking in we were explained that due to lower occupancy the executive lounge will only open at 3PM daily. We booked in May for an end of July-August stay, not once were we sent a letter, an email, or contacted via the app to let us know. If we knew in advance we would have looked at other properties. All in all it’s not the property it used to be.

First, the pool water was freezing—even in mid-July! It was too cold to use, even for the kids. Breakfast was charged for our children, despite booking a room that included them and being Diamond members, which should have entitled us to free breakfast. The balconies were unusable due to constant cigarette smoke drifting from neighboring rooms, and the hotel took no action to enforce any non-smoking policy. There’s no dedicated beach area for the hotel—it’s a public beach shared with everyone, often occupied by surf lessons, making it hard to enjoy. That said, the water is very clear and a great depth for kids, with a perfect temperature. Overall, nothing about our stay made us feel valued as Diamond members, despite also being Hilton Amex cardholders. Very disappointing.

Once again we had an incredible experience at Hilton Tel Aviv. Staff are all helpful and really nice. Gold status was recognised with a room upgrade and a gift in the room. This is the best hotel in the area.

Apart from the great location, it is the combination of little things which add up to make this a terrific hotel.Everything works well, is thought out and consistent.Add in wonderful staff and it makes the experience of staying here so rewarding. Roger Mendelson. Australia

We stayed at Hilton Tel Aviv for 5 nights with family—including my wife, our 6-month-old baby, and extended family. For one night, we booked a total of 8 rooms, clearly making this an important visit. Despite being a Hilton Diamond member and having stayed at many hotels around the world, this stay was by far the worst experience I've ever had, especially regarding customer service. From the moment we checked in, the reception staff were cold, unfriendly, and clearly poorly trained. They couldn't answer basic questions about the hotel, like parking arrangements, causing confusion right from the start. One issue involved our teenage nephews being rudely thrown out of the hotel pool. Staff bluntly told them, "it's not a public pool,". They provided their room number and said they were guests, but this didn't help. When we reported this to reception, instead of an apology, we received excuses and accusations without anyone checking the facts. They unfairly suggested the kids were misbehaving, which was completely untrue. Breakfast was another disaster. The hotel incorrectly charged us for 8 breakfasts instead of the actual 6. When we tried clarifying this repeatedly, front desk staff, especially Tanya and her colleague, were incredibly rude, rolling their eyes and openly accusing us of dishonesty. When we asked to speak to the manager, Moti, he was even worse. He flat-out refused to believe us or check security cameras to verify the truth, rudely dismissed our concerns, and arrogantly said he was already "doing us a favor" by not charging us for even more people. Other issues included a hotel-arranged taxi refusing to use its meter, clearly trying to scam us, showing that the hotel isn't properly vetting their endorsed taxi services. During one of the breakfasts, the omelet cook was openly using his personal phone while making food, which was unhygienic and unprofessional. I was also rudely confronted by a staff member when I wore a robe from the sauna back to my room—she aggressively told me off and only backed down without any apology when I explained I was a hotel guest heading to my room. On the positive side, the housekeeping staff were friendly, professional, and thorough. Also, the hotel's location and views are nice. But unfortunately, these positives couldn't make up for the incredibly poor service, rude behavior, and disrespectful treatment from staff and management. I strongly recommend travelers avoid Hilton Tel Aviv. Management urgently needs to fix these serious service issues, but sadly, the current management itself appears to be a big part of the problem. These people shouldn't be running a hotel, let alone a Hilton.

The staff are rude it is not five star service and they were Making that very clear everything you ask for is no And they do not wanna accommodate you when you try to ask for any help or to do anything, they will say no and start screaming. Please do not book here.