Sheraton Surabaya Hotel & Towers

Was suggested to upgrade to junior suite by a very pleasant lady at the front desk. I decided to go ahead with the suggestion, which was so worth it . The junior suite grants access to the executive lounge. Upon reaching there , I was served by an extremely welcoming , warm and friendly chef name Alfred. He takes the time to really introduce the dishes with so much passion and warmth . He ensure that I was well taken care of. Had an extremely pleasant time at Sheraton thanks to him. His service is one of the reason which makes Sheraton the top choice for subsequent stays whenever in Surabaya ( not to mention the delicious Rawon that both the executive lounge and lobby restaurant serve) The other staff at the hotel are really friendly , always greeting customers with a smile. The amenities provided at the hotel are really sufficient too

hospitality is really good, the room alsonnice, i love the food there

Very accessible to hotel as its linked. Friendly customer service. Only the massage and spa ambience could be better. The music was too loud and the vibes didnt feel cosy at all.

Location is very good - one of the best services I encountered in the different hotels. All the staffs ready make a point to serve with their best and have the guests interests as their top priority. I would recommend Sheraton to anyone who wants to relax in the hotel. The only flip side is that the swimming pool is situated quite a distance near the breakfast area.

Sheraton Surabaya is conveniently located right next to the 2nd largest shopping mall in Indonesia. So for travellers who are not keen to travel too far or trapped in the traffic, this would be the best choice for you!! Was a tad disappointed that our sleep got disturbed by the renovation in the morning. Really hope the hotel management could pay more attention to that. Otherwise, a great hotel that we will return to again.

Great location next to the Shopping mall