Como Castello Del Nero

We stayed here for 3 nights as a side trip to our stay in Florence. The hotel is spectacular! It’s a castle overlooking beautiful Tuscan hills and olive groves. Amenities were top notch. Breakfast in the Pavilion was so delicious and everything was so fresh. Yoga with Giulia facing the hills in the morning was a wonderful way to begin our day. What made our stay even more special was the staff. From the bell hop to the breakfast wait staff everyone treated us like we were well liked family members :). Giulia at the front desk, Maria at the spa and Francesca , Valentina and Giuseppe at the Pavilion deserve special mention. If you are planning a trip to Tuscany you must stay here!

We stayed here on a family vacation with a rental car driven from Rome. In looking at the map, I was unsure how the location would work out, as our goal was to drive to small Tuscan towns each day. Turns out this was a great location and a great property. The room was clean and large, staff was very friendly and accommodating, food was good we had breakfast and dinners, and the setting is very pretty. We have a special needs son, and everyone was very kind and helpful in handling any special requests we had to meet his needs. We left this property to go to Florence, and in retrospect wished we had stayed longer at Como Castello. The hotel is well located for driving in Tuscany - we enjoyed the pretty ~1 hour drives to some of the smaller towns we visited, and the roads are good. There is a small town near the property for gas, and a few restaurants. Overall a great location, superb friendly and helpful staff, and great property. We would absolutely stay here again.

**Overall Experience:** COMO Castello Del Nero is a stunning property that has recently undergone renovations, and it shows. The entire facility is polished, with everything working perfectly. The rooms are spacious and exude the perfect Tuscan vibe, making it a truly luxurious stay. The hotel's location is ideal, situated centrally between Florence and Siena, providing easy access to top wineries, San Gimignano, and Rinuccio, which is acclaimed as the best lunch destination in Italy. **Positives:** - **Property and Rooms:** The recently renovated hotel boasts a polished and well-maintained appearance. The rooms are spacious and embody the Tuscan aesthetic perfectly. - **Location:** Positioned perfectly between Florence and Siena, the hotel is only a 15-20 minute drive to major attractions and renowned vineyards. - **Wellness Packages and Activities:** The hotel offers comprehensive wellness packages, including a memorable truffle hunting experience. The surrounding area also provides excellent hiking opportunities, which the family thoroughly enjoyed. **Areas for Improvement:** - **Staff Training:** A significant portion of the staff appeared to be young and possibly on summer jobs. Their training seemed insufficient, as they often strictly adhered to rules without showing flexibility or proper customer service. - **Incident in Jacuzzi:** My daughter was swimming with me in the hot jacuzzi when staff asked her to leave, citing a policy against under-16s when other guests are present. After explaining there were no other guests, they eventually allowed her to stay. - **Dinner Service:** At dinner, I requested my food earlier and was initially refused, being told I had to wait for everyone else. It took an escalation to the manager to resolve the issue and get the food served earlier. - **Pool Service:** The pool service was lacking. We had to search for the pool attendant to get water instead of having it brought to us automatically, which is expected at a luxury hotel. **Conclusion:** While the property itself is beautiful and the rooms and location are excellent, the service at COMO Castello Del Nero needs improvement. The predominance of young, possibly temporary staff who are not fully trained leads to customer service issues. This contrasts sharply with other luxury hotels, such as the Four Seasons in Florence, where senior staff provide exceptional service. Although these issues were resolved after complaints, they should not have occurred in the first place. With better training and service standards, COMO Castello Del Nero could become a top-tier destination. **Additional Note:** - **Room Recommendation:** Avoid the loft suite during the summer, as the bed area does not cool properly. Opt for a standard room or a suite without two floors for a more comfortable stay. Overall, while the experience had its disappointments, there is potential for improvement, and the hotel could become a favorite with some adjustments in staff trai