Premier Inn Taunton East

Great place to stop over. Check in ladies friendly and efficient. Very clean rooms and super comfy beds with extra pillows. Tea & coffee tray very welcome and the TV is a good size. The Pub next door serves great food and the breakfast in the morning is great. This is my second time visiting and I will continue to use.

I’ve stayed for 2 nights here in the last couple of weeks and both times have had restless nights. A lot of noise during the night from adjoining rooms meaning I had little sleep both times. Seems like the hotel is used as a base for contractors working in the area. The rooms are shabby and could definitely do with a good clean. There is also no phone or internet reception so impossible to make any calls or do any work without going outside which in this day and age is ridiculous. It’s a shame as a good location and has a good restaurant next door.

From the moment we walked in, we were warmly greeted by Sarah with a lovely smile.She was very helpfull & nothing was too much trouble. Lovely clean room on the ground floor. Bed was comfy. Had a lovely sleep. Would stay again. Town was a short drive away.

Jelina was amazing! She is a credit to premier inn! I cannot praise her enough! We was a short notice booking She was epic 10 words can describe and she was epic! 10/10 words can’t describe my gratitude! My gratitude I really hope someone passes this on to her as she has surpassed her role and responsibilities

Hotel is quite run down. The Reception area (if you can call it that) is far from inviting. We had a twin room and it was small with a postage stamp for a bathroom. Room was freezing when we entered but heater warned it up fairly quickly. Carpets did not look great. The lamp on the bedroom table was full of cobwebs yeugh! and Wi-Fi was rubbish. Dinner in the restaurant next door was fine. Staff were great and very friendly. Breakfast next morning was a shambles. Most of the items had completely run out, bacon was fatty and needed cooking with all other remaining items cold. I hated helping myself to coffee too as workmen stay in the hotel and that creates a bottleneck for drinks. All in all it’s ok for one night which is what we stayed for but this is definitely a more rundown miserable Premier Inn which lacked any warmth whatsoever. I wouldn’t return.

I've stayed at many premier inns which are generally good, but this is the worst I've experienced. The heating did not work in the entire hotel. The WiFi was not working. The room had black mould on the windows, the sink was cracked and the room was very tired and dusty. When complained the receptionist looked as though he didn't care and said write in with a complaint. I will have to reconsider using premier inns in the future