Taunton Central (North)

The staff were all great, room was great except it was far too hot to sleep even with a fan running all night. I asked for a room with a walk in shower due to hip replacements, I was told point blank we do not have any! We were there for three nights and I could not get a shower. Breakfast room was tiny and not as shown. Getting breakfast is like joining a rugby scrum, long queue for 1 toaster which takes ages. hot food OK.

On the positive side, very clean, and staff extremely friendly. The beds are comfortable, and the bedding is good quality. There was apparently renovation work going on, and both the Premier Inn website and reminder e-mails warned me of this and apologised in advance for any inconvenience or disturbance. This left me confused, as there was no evidence of ongoing renovation, and if in fact the renovation has already happened, I have to wonder what was renovated. The rooms are done in classic Premier Inn style, and the carpets and curtains looked new. Some of the fitted plywood furniture was worn and damaged, and my room had a cracked bathroom basin. As others have mentioned, there is no air conditioning (though there were two fans in my room, and the windows do open). Also, in common with other Premier Inns, no safe, no fridge and no iron or ironing board. The big problem, though, and the reason I would not recommend this Premier Inn as a place to stay, is noise. Nothing to do with renovation work, or the surrounding area (which is a modern-ish housing estate), and everything to do with the structure. The floors, whether in the rooms or in the hallways, creak chronically, and the walls are paper-thin. You will not spend any time here without disturbing your neighbours, or being disturbed by your neighbours. Every step you take, and every word you speak, will be felt in the room(s) next door. If there was any renovation, it completely ignored the floors and the walls. The only place the floor didn't make any noise was the bathroom. I would estimate that the building dates at the earliest from the 1980s, so it's not as if you could say that the wood floors under the carpets are creaky because you're in a historic building. I didn't eat in the hotel restaurant, which looked OK to me, but which according to other reviews is not great. There is a menu in each room, which fascinatingly announces what food is available during the restaurant's opening hours, but neither the menu nor the door of the restaurant itself tell you what those opening hours are. The only alternative nearby sources of food and drink are a local early-till-late shop about 5 minutes' walk away, and a larger (and not very hygienic-looking or smelling) Tesco Express about 10 minutes' walk away. The centre of Taunton and the railway station are walking distance away (about 20-25 minutes). Premier Inns are consistent in look, but not always in state of repair or quality. The chain obviously showcases its newer hotels, but others, like this one, often need TLC.

This hotel does not have air conditioning. On a sunny day the first floor and rooms becomes unbearably hot. With two air fans blowing, sleep still was uncomfortable and not as guarenteed. We were forced to cut a visit short, to escape the unrelenting stifling heat.

Great stay. Went for a wedding. Fab welcome from staff. The social restaurant space was great. We had pre and post wedding drinks. Nothing was too much trouble. Staff are amazing and nothing was too much trouble. Will definitely be staying again. Close to town

The hotel itself is good. The staff are absolutely lovely & so accommodating & friendly. Unfortunately the restaurant really lets it down. Premier Inn have closed the pub that was attached to it which we were told, was loved by local people. They now have a tiny - no bigger than 2 of their bedrooms, restaurant. The choice is very, very limited. I had nachos to start. They weren’t even loaded nachos just literally a packet of plain tortilla chips chucked on a plate with a very synthetic tasting salsa as a dip. Then, being vegetarian, I had a choice of macaroni cheese or tomato & chilli linguine. I opted for the mac cheese. Well it was like a tin of the Heinz macaroni cheese I used to eat years ago. My husband had the fish & chips which was all frozen & oven baked & honestly not even as nice as the frozen M&S fillets you can buy. This is appalling Premier Inn. Not the fault of the staff at all - they can only work with the equipment they are given.

Checking in was very good and the room is what expected for a premier inn. However the food menu is very limited for the meal deal. Soft drinks comprise of Coke, Diet Coke or Coke Zero plus J20. As I don’t drink any of them had to pay extra for a drink. The menu had very little choice and again had to have something that I was not happy with. Kids meals are very limited as there was only three things on the menu. There is no wine on the meal deal so again all you can choose is beer or soft drinks. I will have to think about next time I am in the area