The hotel is facinating, wonderful views, decor a little dated. Outside is a little untidy. Inside it is amazing, a gothic intrigue! All the Reception Staff were brilliant & couldn't do enough for us! Unfotunately the gentleman in charge of the restaurant & bar was not polite or accommodating. We had a ferry to catch & a 3 hour drive and had discussed with the lovely receptionist, plans to have an early breakfast. The gentleman would not acknowledge her request & physically leant over her, grabbed the telephone, continued to make a call, ignoring both us and his colleague. This is an experience I have had where some members of a team cannot cope with current inclusive, working, practices The Receptioninst and her colleagues were very apologetic & kind. Her requests were unacknowledged and so were we. The dinner was average, the breakfast better, later than agreed & the receptionist tried hard to sort things out for us. The other staff in the restaurant were very nice and friendly and couldn't do enough for us. It can be seen that this person is a factor who is affecting the whole experience, not just for us but for the coach load of visitors there at the same time. Going forward I would return to the hotel of course, the bedrooms were clean & wonderful. But if the coalition between the present Restaurant/Bar manager & staff working along side him, doesn't improve, it would be a regretable experience, an obvious disrespectful, discontect, such a shame.
Dịch