Wyndham Grand Plaza Royale Peach Blossom Hot Springs Resort Hunan

Check-in lady is really bad. She is so confused with using my credit card for authorisation. She was not welcoming at all. Very very stupid person. I asked her many times that i am first time here, and what can i do here? She just said to take a look at the map. I was not happy at all. She has no heart to make my stay in Taoyuan happy. However, the next day, lucky for me, two interns were very nice to show me around the whole estate. They were very patient with me, and my feelings changed about Taoyuan. I loved it. Then today, when I check-out, to my surprise, the same lady at the checkout again. That stupid person screwed up my check out and did bot return my authorisation credit to my credit card. She called me to say that the authorisation failed when i first checked in. Oh my god. This is really impossible! What made me angry was that she took ¥0.01. This give me problem with my credit card company. This stupid person make me hate my trip to your property. Beginning and end!

定的親子房，房間小朋友不知道多喜歡多開心。温泉造景非常有特色，雖然冬季部分項目體驗不到，但是還是玩得非常開心，夏天肯定要再來體驗一次！服務真的沒得説。前台小哥哥小姐姐都非常熱情，管家小塗回訊息都是秒回。

房間很寬敞，服務也很好，配送的拍照服務也超完美，化粧美美噠！ 特別贊值班經理Allen，我們忘記帶走一個充電頭，他主動聯繫我們並安排快遞到家👍 酒店早餐的牛肉粉一定要試試，很地道！

酒店建在半山坡上的，住的房間也比較大大，視野開闊，衞生狀況不錯，家裡小孩玩的開心。熱市温泉也不錯，泉池數量多，秋冬季節來泡一泡，感覺很愜意。秋風瑟瑟，泡在熱氣騰騰的室外半山温泉裏，別有一番滋味。

首先感謝入住的時候Cindy幫忙升級了雲頂別墅，給了我們一個很大驚喜，房間設有私人泳池和温泉，私密性非常好也非常大。入住後有收到酒店的切片水果和手寫歡迎信，展現了温德姆作為一家豪華酒店對我們這次度假的誠意和重視。 酒店附近只有農家樂可以吃，酒店佔地非常大我們有點不識路還下着雨，高經理也冒着雨給我們引路。在住期間雖然有小插曲，但是酒店響應非常及時，小吳有給我們打致歉電話，專程來登門拜訪給我們致歉， 真正的奢華不在於酒店品牌，酒店的設施，而是在於每一位酒店員工，給客人帶來奢華的體驗。

下高速出口不到10分鐘，就可以抵達這家絕美酒店，拍照特別出片，前一天我們來的時候還是陰雨天氣，第二天竟然在酒店山上看到了雲海！！！而且隨處可見美麗的風景，是大腦和眼睛的徹底放鬆。房間很大，而且衞生做的超級細緻，很乾凈。不得不誇誇酒店的服務，真正感到賓至如歸的感受，每個服務員都很熱情，特別提到前台Anna和Chloe小姐姐，管家服務很到位。在酒店的兩天度過的非常愉快 吃、住、玩 都可以在酒店一站式解決。簡直太棒了