M Social Resort Penang

We enjoyed our stay at this hotel. The room was comfortable and clean, and we really liked the swimming pool—it was a great place to relax. As it’s a newly operated hotel, there’s definitely room for improvement in staff service. Overall, it’s a promising place with good facilities.

Hotel is brand new, used to be the old Copthorne. Nice n new. They are still doing quite a fair bit of touch ups... Many workers ard pool area, stairs etc. Staff are all very pleasant. Housekeeping was OK. On the last night, I doubt if they vacuumed the room, as the bits of leaves which was left the night before was still there. Toiletries were not complete, no body lotion or shaver or hand soaps at the wash basin. So... Had to make do with the bath gels provided The shower area was long enough, but during and after showering, the water splashes out to the rest of bathroom. So pls ask for extra floor mats. . Towels were nice n fluffy. Room was great... Spacious. We took a 3 person room, but it can have 4 people comfortably. Room view was nice (sea view) n quiet. Hanging clothes area was sufficient. The safe could have been placed higher, we were struggling to see what we left inside... Had to go on all 4s. Oh... The fridge was not cold. Didn't bother calling maintenance, coz we were leaving the next day. Think the room can be improved like maybe garden chairs at the balcony, a drying area for swimsuits, extra floormat going to the balcony, maybe a small writing table for work. There is a table, n it was handy for the food we had, but not conducive as a work table. The metal cups were really cute, however, after 1 cup of coffee or tea, it's stained really badly. Overall was a great stay. Pool was very nice, staff were very pleasant. Attitude is 5 stars. Tq

Hotel newly opened under this brand. All things new. Car park very dusty. Cement powders from car park all the way up the lobby stairs. Walkway to beach must be tidy up. Can be slippery. Short of staff managing arr8val at reception. Only one man that I can see almost at every F & B area. He's at lobby lounge, he's also at poolside bar and he was up to the rooms to deliver ice bucket 😟. That's extreme. His name is Trish**. He is real star. Overall, my family love the stay. Hopefully they'll be better once fully opened.

The hotel is new, live the room, the gym too small hope the facility such as steam room and indoor pool is ready by next week

Nice newly refurbished hotel, fresh look room, can access to the beach

No lift from car park to lobby. Other than that, quite a good stay.