Các đánh giá Mercure Penang Beach

Khách sạn đẹp n*** biển nhưng bãi biển rất nhiều vỏ sò nên rất ít người bơi, có khu ẩm thực đêm cách khách sạn 140 m nhiều món ăn Malaysia và món Hoa. Không nên ăn tại khách sạn, đồ ăn buffei nghèo nàn và không ngon. Gia đình tôi 4 người, 2 người ăn buffei, 2 người gọi món tối 18/12 tôi phải chờ tới 40 phút với cái bụng đói và nghe thấy nhân viên cãi nhau trong bếp, cuối cùng không có món nào đem ra cho tôi cũng không có lời giải thích nào, tôi rất bực bội đành ra ngoài ăn. Thật tồi tệ! Không quay lại cũng không giới thiệu khách sạn này.

Không có hoạt động trên biển vào buổi sáng, các môn thể thao dưới nước trên biển trực tiếp bằng thuyền chuối và vào ban đêm, không có ban nhạc sống về đêm ca hát và nhảy múa cũng không có dịch vụ rượu trong khách sạn cũng không có dịch vụ ăn uống vào ban đêm sau 10 giờ tối cần phải gọi cho giao đồ ăn bên ngoài Tôi muốn thấy một số cải tiến cho chuyến đi tiếp theo khi tôi ghé thăm

Đặt phòng vào phút cuối tại khách sạn này và mọi thứ đều suôn sẻ (đậu xe & nhận phòng). Tầm nhìn trong phòng này một mình là tốt đẹp. Nhược điểm của căn phòng này là không đủ sạch sẽ (có thể thấy bụi ở đây và ở đó) & cách âm không tốt (có thể nghe thấy tiếng ồn từ bên ngoài).

Một kỳ nghỉ tuyệt vời với phòng Ocean view! Tôi đã không thất vọng khi chọn khách sạn này thay vì một lựa chọn khác.. quá trình nhận phòng diễn ra suôn sẻ và nhanh chóng cũng như việc trả phòng.. Không gian ấm cúng..chắc chắn sẽ quay lại ở lại….

The best hotel to stay at Penang with nice sea view and have private beach that sufficient for kids.

Good places, good facilities... All kids enjoy.. I'm also very enjoy during this trip... Will repeat again soon

Room seaview very nice. Only a bit disappointed on they not hear us on our request for room birthday decor.

The hotel is clean with a beautiful sea view. Hygiene was well-maintained throughout our stay. The only disappointment was our special request submitted before check-in for a simple room decoration to celebrate a birthday, which went unanswered until the day of arrival. However, overall, we were satisfied with our experience.

Great accommodation and perfect place for honeymoon! In every good thing, there’s always room for improvement. Lot can be done with the air-conditioner’s ventilation system because there’s a time where smoke scents fill up our room. But overall, me and my wife is beyond satisfied 💪🏽

The hotel was so great with perfect view. The room was quite spacious and the pool was so big..everything was stunning

The best staycation ever. Nice view, clean hotel, the best breakfast. Children are very happy stay here.

Arrived @ 230pm and check in was smooth. Room was good. Cleanliness was acceptable. There was a 24hours mart beside the hotel within walking distance. Other than that youll need a transport to go elsewhere. Parking was available and free. Theres no much guest as we stayed on weekdays. Overall it was a good trip for us.

Nice and Clean Hotel. Facing to the beach. Morning Breakfast is good. Gym and swimming pool is ok. Dinner walking distance to the Hawker Foodcourt. Overall is good.

Review: Mixed Experience with Room Booking and Customer Service My recent stay was a mixed experience. While there were aspects that I enjoyed, such as the lovely ocean view, there were significant issues that marred my overall satisfaction. Check-In Process: Needs Improvement The check-in process was notably slow. The attendant seemed unprepared, asking me about the type of room I had booked. This information should have been readily available in their system. This initial interaction did not set a positive tone for my stay. Room Discrepancy: Disappointing and Frustrating Upon entering our suite, we were pleased with the ocean view, which matched our booking. However, I was disappointed to find that the bathroom only had a shower and no bathtub. A bathtub was a priority for us, especially since my son enjoys it. I had specifically booked a room with this amenity. When I contacted the front office, they claimed that no such room existed and asked me to provide proof of my booking details. This back-and-forth conversation was frustrating and spoiled my mood. They initially offered a smaller, hill-view room with a bathtub as a compromise and tried to compensate with a late check-out, which was not helpful for our plans. Resolution: Rollercoaster of Emotions After deciding to move to the hill-view room for the sake of my son, I was suddenly informed that an ocean-view room with a bathtub was available. Interestingly, the room they eventually provided was bigger, perhaps in an attempt to compensate for the inconvenience. However, this unnecessary emotional rollercoaster during our holiday was quite distressing. Overall Stay: Mixed Feelings Apart from the unpleasant experience with the room booking and customer service, we did enjoy the beautiful view from our room. However, the initial miscommunication and the handling of the situation left a lasting negative impression. I hope the management takes this feedback seriously to improve their booking and check-in processes to avoid similar issues for future guests.