Amanwella

Amanwella非常棒的體驗！30間套房，和管家聊天，之前歐美人和印度人來的最多，今年中國人來的很多，11月到4月是他們旅遊旺季，房價最高的時候能翻翻。服務沒得説，10月沙灘不適合下海，推薦野生動物園和泄湖項目，可以看到很多鳥和動物。不丹經理非常nice，有什麼需求給他説他會直接安排。不足就是離機場有點遠，3-3.5小時車程，和其他國家安縵不一樣，接送機需要額外費用。

My husband and I took my parents to Amanwella and Amangalla for Thanksgiving. Both were amazing, offering a nice contrast in experiences. Amanwella is a stunning property, with beautiful architecture, an impressive pool, and spacious rooms. Our second-level room overlooked the water, with a private plunge pool in a front courtyard. We shared a patio with my parents' room, offering both connection and privacy. What sets Aman apart is its exceptional service, and Amanwella was no exception. We loved our butler, Rujitha, driver, Chamly, and the entire team, including Omila, Niroshan, Dinusha, and Piyumi. We practiced yoga each morning with Amal, who was great, and my mom and I enjoyed a private cooking class with Executive Sous Chef Priyantha. Munga gave an amazing massage, though the spa operates out of two hotel rooms, lacking facilities like a sauna or cold plunge (a minor detail, really). We also did a safari at Yala, where we spotted a leopard and several elephant families. Chamly and our safari guide were fantastic at finding the animals. Thanks to the wonderful staff at Amanwella for making this such a memorable holiday. We’ll definitely return! xx

This was my 6th Aman experience and not the best one. The positive’s: I arrived in the evening so didn’t get a sense of how stunning the beach was. One of the best I have seen in Sri Lanka was a combination of golden sands, blue water and palm trees. Grounds are nice, villas are posh GM Carl, checks on you daily. There was a strong start to the Aman hospitality at check-in. They do not have TVs and their response was, we will happy to instal one. The food was really good in both the beach club and the main restaurant. The reality: Activities are hit or miss due to weather, I appreciate the effort to make sure everything is great, but you need to make the decision to go forward with an experience more than 2 hours before you go. City tour was off brand and the transfers were both bad. The negatives: Going to the hotel the driver was speeding in the rain, coming back another driver had no clue where he was going. We messaged our butler and he basically said he wasn’t working for another 3 hours (not what you want to hear). We stopped at the other Aman to grab a drink and use the facilities. We ran into another manager from Amanwella. He said he came to check on us which was really nice, but he didn’t talk to the driver or see us off to make sure the 2nd half of the drive went smoothly. Which it didn’t.

Our stay at Amanwella was absolutely flawless. From the welcoming and highly attentive staff to the impeccable service in the restaurant and spa, everything was perfectly orchestrated. Kerry Hill’s architectural masterpiece, maintained to the highest standards with recent renovations, retains its timeless elegance even after more than two decades. The serene design, breathtaking infinity pool, and stunning beach created an unforgettable experience. Amanwella truly captures the essence of luxury and tranquility.

We have just completed the Fort and Beach journey, spending 3 nights in the Premium Ocean Pool Suite. While we appreciated the lovely ocean view, the villa’s design felt dated and the room shows signs of age. We arrived on Chinese New Year’s Eve and we enjoyed very much the special dinner, complete with a cultural show and fireworks. Aside from the Tuk Tuk tour, which we felt was a waste of time, we found the elephant safari at the Udawalawe National Park, the Mulgirigala Rock Temple tour, and the Lagoon Floating Lounge to be quite interesting. Our cooking class with the delightful lady chef was so much fun, as we learned a great deal about Sri Lankan curries. Although there is no dedicated spa, treatments are offered in a converted villa room. While we were not fond of this arrangement, the massage was expertly done. However, more training is definitely required for some staff members. Our butler did not meet our expectations, prompting us to request a replacement. He forgot to provide our room key at check in, which was a poor start. During our excursion, he fell asleep soon after we began our journey. The driver attempted to wake him, but he continued to doze off. While we appreciated the driver pointing out sights along the way, we felt he should have kept his focus on the road. When we arrived at our destination, it was raining. The local guides were waiting for us, and we were asked to leave our car and join the guides to start the safari. We asked for an umbrella and were surprised to find out our butler did not bring one. We could not believe he is a butler of Aman. We also encountered issues at the front office. With our flight departing after midnight, we paid for an additional half day to keep our room until the evening. Since our butler did not confirm any details of our stay, we checked in with the front desk. They informed us our checkout time was noon, which is their regular checkout time, and no one seemed to aware of our prior arrangements. Thankfully, the GM stepped in to resolve the situation, which we appreciated, but it left us with a negative impression of the resort already. Additionally there were mistakes on our bill, which is unacceptable for any reputable hotel, especially an Aman, where guests are not required to sign for anything. Overall, Amanwella fell short of the Aman standard, resulting in an underwhelming experience.

The thing that makes Aman unique is the staff some of whom become friends. The entire team at Amanwella went out of their way to help make our trip extraordinary. The highlight of our visit was a surprise and very private beach side dinner planned without us even knowing by Piyumi. She delivered one of the most memorable experiences that we have enjoyed in nearly 40 years of travel. Thank you Piyumi, Mahesh, Nirosh, and the entire Amanwella family for a wonderful experience. You are the best