Tài Khoản Khách
1 tháng mười một, 2023
I had an issue with my email which it meant the hotel was double booked by myself (I.e. booked 2 nights in 2 different rooms for one person). The moment this was highlighted to me and we agreed it was a genuine issue, the team manager agreed that they would wave the cancelation fees waived.
To only find out when I left that they told trip.com not to do it, therefore they have charged me for 4 nights when I stayed two!!
They are greedy people and it seems they are also liars which is a shame.
Furthermore, the cabins have a very loud ventilation / AC system that does not let you sleep. It took me a long time to fall sleep and woke me up multiple times - its so loud the ear plugs aren't any good. Very bad nights of sleep there.
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