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Tất cả đánh giá(52)
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Yizhizaixingzoudemao
Biệt thự một phòng ngủ kiểu cổ điển với tầm nhìn ra vườn
Lưu trú vào thg 5, 2024
Vợ chồng
2 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 9 thg 5, 2024
My stay was unforgettable! The location near the national park offered breathtaking views, while the rooms were comfy. The staff went above and beyond, making every moment special. Can't wait to go back!
Dịch
Nanchengxiaosemang
Biệt thự một phòng ngủ kiểu cổ điển với tầm nhìn ra vườn
Biệt thự một phòng ngủ kiểu cổ điển với tầm nhìn ra vườn
Lưu trú vào thg 5, 2024
Gia đình
1 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 8 thg 5, 2024
房間很温馨, 服務人員熱情,酒店很漂亮很有特色小朋友很喜歡
Dịch
Ian M
Lưu trú vào thg 8, 2024
Gia đình
2.0/5
Đăng tải vào 17 thg 8, 2024
A bar without beer and a restaurant without food. This was probably a nice lodge at one time, but it's in dire need of some TLC and attention. The rooms are comfortable and clean with ample hot water and with some amazing furniture but need maintenance. Several rooms have been abandoned. The bar had no beer or wine and 10 minutes after the official opening time for dinner the soup was finished as well as the main meat dish with no replenishment.
Dịch
MAUREEN O
Lưu trú vào thg 8, 2024
Gia đình
5.0/5
Nổi Bật
Đăng tải vào 16 thg 8, 2024
We were there on holiday and we really enjoyed the food. The chef made a special buffet for the guests and the food was delicious. The staff were very prompt and helpful if we needed any assistance. We really enjoyed the sun downer and also bonfire at the hotel. We will definitely come back again next year.
Dịch
Ash J
Lưu trú vào thg 8, 2024
Gia đình
1.0/5
Đăng tải vào 9 thg 8, 2024
The hotel is absolutely avoidable. The staff look bored and uninterested, the food is terrible, the rooms are disgustingly dirty (see pics attached), the towels and bed linen are stained and dirty. Came down with an upset stomach as soon as I ate the first meal there.
Dịch
kagoni
Lưu trú vào thg 8, 2024
Người đi công tác
2.0/5
Đăng tải vào 7 thg 8, 2024
My recent stay at a hotel near the Maasai Mara at AA lodges was a mixed experience in, with both positives and negative. areas that could benefit from improvement. Staff The staff were generally friendly and accommodating, making an effort to ensure that guests felt welcome. They were knowledgeable about the local area, offering helpful tips for game drives and other activities. However, there were moments when service felt a bit slow, especially during peak hours. While the staff's warmth and dedication were evident, a bit more efficiency would enhance the overall experience. Management Management appeared attentive, with a visible presence throughout the property. They were open to feedback and seemed genuinely interested in guests' comfort. There were a few minor issues with room arrangements and check-in procedures, which, while eventually resolved, could have been handled more smoothly. It’s clear that the management team is committed to providing a good experience, but some operational tweaks could make the process more seamless. Service Service quality was decent, with most requests being met adequately. The housekeeping staff did a good job of maintaining cleanliness, and the dining experience was satisfactory, though the menu options could use a bit more variety. The ambiance of the dining areas was pleasant, offering a nice view of the surroundings. However, service times during meals could be quicker, especially considering the often-tight schedules of guests heading out on safari. This hotel offers a comfortable stay with the potential for a great experience, especially given its proximity to the Maasai Mara. The dedication of the staff and management is apparent, but a few improvements in service efficiency and management processes could elevate the overall experience. I would recommend this hotel to those looking for a reasonably comfortable base from which to explore the wonders of the Maasai Mara, with the understanding that there may be some minor areas for improvement.
Dịch
Tài Khoản Khách
Lưu trú vào thg 10, 2024
Vợ chồng
3.0/5
Đăng tải vào 2 thg 10, 2024
Quite run down. Staff did their best but management seemed to be absent. The bar was devoid of: wine, beer and mixer drinks with just a minimal selection of neat spirits available. The bartender appeared to get is as one of his own Tusker beer’s for us and charged accordingly. Other visitors must have been tipped off as they bought their own supply. The pool seemed dirty and the surrounding area was full of chipped concrete and dangerous loose tiles. A general lack of customer service which was borne out of lack of supply of general items and non understanding of requirements. For those of you who can remember Fawlty Towers this was Fawlty Towers Kenyan style.