Dormy Inn Takamatsuchuokoenmae Natural Hot Spring

There is no doubt that Dormy Inn is one of my favorite hotel brands in Japan. The hotel room is clean, nice and comfortable. The hotel also offers free ramen at night and public bath for the hotel guests.

The experience was bad. The staff members were impatient and seemed they were not willing to help as we arrived at hotel around 8:30pm. All the facilities and amenities we asked for like parking lots, pillows, slippers all were not available. They just asked me to drive to other car parks but not giving me any instructions or recommendations which carpark to go. So we drove around and stopped at the carpark nearby one by one and checked whether it would be ok to park overnight. When I booked the room, I stated clearly 2 adults and 2 kids would stay in the room, however, there were just 2 pillows provided. I called to front desk and asked for 2 pillows and the staff member said, the pillow would only be provided to adults. What a special arrangement for the kids! So this is hotel is not a kids friendly one. When we left and wanted to get back our luggages, the staff member asked us to wait in an impolite manner. Anyway, from the time I stepped in the hotel till I left, the experience was unpleasant.

All the reception staff had a cool face and not helpful at all during check in in the evening of Nov 27 2024. The situation is that they had three staffs standing in front of us and we have to do all the checkin procedures by ourselves in front of a cold checkin machine. They don’t even bother to help or offering any help. The atmosphere there is worsen than we chatted with strangers on the street. They even did have any repose when we said thanks to them.