Intercontinental Taiyuan Hotel

vị trí đẹp, bữa sáng ngon, người tốt

Nằm trong khu vực kinh doanh và chính phủ mới, khách sạn nằm ở vị trí thuận tiện. cho khách sạn đi công tác. Sân bay cách khoảng 20 phút đi xe và cũng khoảng 20 phút đến ga xe lửa Nam Thái Nguyên. Bãi đậu xe cũng có sẵn tại nơi này. Xung quanh khách sạn có nhiều nhà hàng và cửa hàng cùng với trung tâm mua sắm lớn MixC. Khách sạn có nhiều tiện nghi chất lượng cao bao gồm SPA, phòng tập thể dục và hồ bơi tuyệt vời. Nhà hàng ở tầng dưới cũng tuyệt vời, đặc biệt là buffet sáng có nhiều lựa chọn. Các phòng được trang bị tốt với nội thất hiện đại và giường thoải mái. Các phòng rộng và cung cấp rất nhiều không gian. Nhân viên rất hữu ích và chu đáo và cũng nói tiếng Anh tốt. Rất khuyến khích và khách sạn yêu thích của tôi ở Taiyuan!

This is going to be a very long review 😂. I arrived there a little earlier than the check-in time which luckily they didn't let me wait and attended to me, checking in took quite some time and I had no idea cash was not accepted so there was a lot of back and forth before finally accepting. Now I was ready to pay and I almost shouted from the amount they mentioned, claiming I was to pay a deposit of almost 2K in addition to the full amount of the total days I had to be there and that I would get it back when I check out. So now I was confused about the meaning of deposit here😂 and I explained I did not see any such information which they claimed its a policy and that was the fault of Trip.com. So they now said okay I could reduce the deposit to 1K and I just started laughing cos I only had an extra 1.2K for Miscellaneous cos the next day was my birthday so if I give you that money then I'm not going to be eating for all the days I would be there. So I ended up giving them about 600.....I got to my room and it was beautiful that made me a little calm and try to get over my frustration. Now there was no notice on the fridge so I thought the things in there were complimentary 🤣 and unfortunately I think the A.C was broken and it was quite uncomfortable so after several calls (trying to get someone who could speak English hmmmm) even after a supposed repairman came to check it out it still was hot af, they finally changed my room 🤦🏽‍♀️. I finally was able to move my things to the other room at the other end of the hall cos I had already unpacked and taken a shower. Then there it was, an even more beautiful room with an incredible view😍 which I was glad to had moved cos I hated the view in the previous room. At that moment I was already frustrated and just wanted to sleep but I later received a fruit platter which they said was free and I was like and are the things in the fridge free too cos I'd seen the drinks list with prices so my stupid self thought that was to buy incase I needed extra. They said NO they're not and here I had already drank a bottle of juice and chocolate from the previous room in addition to the new room😂. Now I started calculating and I knew my deposit was gone. To be honest I was disappointed as to whether it was carelessness on my part or Trip.com didn't give much details. I just slept. Next day, during the afternoon I received a call from the manager wishing me a happy birthday and also from the restaurant that they were bringing me a cake, so I just decided to get over everything and enjoy my free cake at least 😂. I received the cake and a gift and it was nice and I was actually impressed by the effort they put into making my day special ❤️. Unfortunately I wasn't able to go to the pool or see any other part of the hotel cos of the whole experience I wasn't really feeling it. But overall I loved the place and the view was incredible and after explaining things to the manager the next day, she apologized for the miscommunication and didn't charge me for the minibar and also I got my deposit back. Hopefully I might visit again someday and I will be prepared next time so I'm not taken by any surprises.

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