Shine Boutique Hotel

The hotel itself offers a clean, comfortable room with excellent housekeeping services, making for a mostly pleasant stay. While the local breakfast was acceptable, the quantity and quality was poor and had to order additional food which was an additional charge, and the other breakfast options were limited, of poor quality, and insufficient. The need to order extra items led to additional charges, which seemed excessive, with literally 100-peso fee per item delivered to the room. Even a single coffee was charged and the hotel attempted to charge 1700 pesos on top of only 4000 pesos worth of room service items ordered. Our experience was further marred by an unfortunate billing dispute; staff were unhelpful and even made a late-night call at 1.15 am regarding the bill before checkout. Holding my guest’s passport until the charges were settled felt unnecessary and intrusive. While the room itself was enjoyable, the experience was soured by these extra fees and billing issues with staff giving little autonomy to handle the issue. In the future, I’d recommend Big 8 Hotel or similar for a better value, more facilities and more breakfast options on a buffet.

The hotel itself offers a clean, comfortable room with excellent housekeeping services, making for a mostly pleasant stay. The small rooftop terrace pool is a nice facility. While the American breakfast was acceptable, it was insufficient and additional food was charged, and the other breakfast options were limited, of poor quality, and also insufficient. The need to order extra items led to additional charges, which seemed excessive, with a 100-peso fee per item delivered to the room. The hotel seemed peso pinching and claimed the room service charge was clear and part of hotel policy but no common sense charging was applied with 1700 pesos charged for 4000 pesos of items delivered during the week. Often the room Service Charge well exceeded the cost of the item. Beware ordering a cup of coffee. No tea or coffee making facilities in room. The experience was further marred by an unfortunate billing dispute; staff were unhelpful and even made a late-night call on the day before checkout regarding the bill at 1.15am. They then proceeded the guest’s passport until the charges were settled or agreed felt unnecessary and intrusive. While the room itself was enjoyable, the experience was soured by these extra fees and billing issues with front desk having little autonomy or common sense approach simply referring to signage and hotel policy . In the future, I’d recommend Big 8 Hotel or similar for a better value buffet breakfast with far more options and fairer charging .