F1 Hotel Manila BGC

The hotel was much nicer than expected with the staff being extremely friendly. The breakfast buffet was very good.

The only aspect I appreciate about this hotel is its location; otherwise, I'm not a fan. The staff do not seem particularly friendly, and I was initially checked into a room type that I did not book. I’m unsure if this was intentional or not. When I inquired with the staff, they provided me with unreasonable explanations that I found unacceptable. The building is often very crowded, and the breakfast area is consistently filled with people, yet there aren't enough staff members to clean the tables or manage food preparation. Additionally, I noticed some staff members were simply chatting instead of attending to their duties.

From the sublime to the ridiculous  1. Lifts - for an attendant to see people waiting and usher in an arriving guest and close the door before others enter - poor 2. Caesar Salad - a disgrace - three lettuce leaves and some stale bread and charge 800php - when told about this a smart hotel would give a refund and apologise - in this case we will inform the chef - better to send him back to school  3. Check out - poor - I had to change my plans and informed them in advance would leave one day early and come back Sunday - result - they and trip.com kept the extra day and the. Will charge me a new charge for the next stay - ridiculous 4. Concierge - barring the incident about one of the team was excellent and deserves full praise for their attention to detail and service  In short can do a lot better for the price and as for trip.com inflexibility - you can keep the money and lose the customer - no issue won’t be booking again via you there are other sites more flexible and understand how to serve a customer better

Check in was such a breeze, I barely had to wait in line on a peak day, checkout is also very fast. Only downside is that the elevators were quite long especially if you are on the lower floors. I loved the nice courteous staff they have. The service is really good. I got the 2 double beds room, very spacious indeed. We enjoyed our short stay.

We checked in at 730pm for our overnight stay amd no issues on them. The room is so spacious. Bed is so big. Check in and check out Is so smooth. We got a big discount since we booked in trip.com

Location is great but I felt that the room furnitures are a bit dated. The toilet is quite dark… The breakfast spread was not as good as I expected too. Overall it was a pleasant stay. Great location.