The Windmill Inn

Stayed at this place. Not ideal for me. The room had not been cleaned properly, the food was nice but the service was appalling. The staff are really not interested in customer service at all!! What a shame, as this place has so much potential.

I called many times to try and get information about their Christmas menue and booking a table for our gathering in December. We work local for an animal welfare charity and wanted to bring our helpers here. I was advised by Esme that she has put my details into the diary and a manager will call me as they have a new menue. I didn’t get a call so decided to pop in. Whilst I was waiting and making calls to our team of animal volunteers for our booking I got a car parking fine for £100 from the pub. Today I called the pub to explain the problem and I was spoken to by Brogan like I was uneducated teenager. She also said “if you didn’t buy a drink then you weren’t a customer, so it’s not our problem”. I didn’t buy a drink but I was trying to book a table for 9 people, probably going to spend £50 each… I will never step foot in this scamming establishment run by inadequate staff who clearly have no idea on the concept of customer service or how to manage what could be a beautiful country pub. If this was our place, we would ensure every staff member had professional development in BASIC customer service and get rid the dead wood who should NOT be working in the hospitality industry. Brogan, please seek training on how to deal with customers and know your businesses’ products and services and it costs nothing to be nice on the telephone!

Great clean tidy comfy room and the staff couldn’t be more friendly and hospitable. Went out of their way to feed me when I arrived (even though they’d stopped serving food) and made me a breakfast bag every day as I was off out early. Will stay again xxx