Tài Khoản Khách
ngày 16 tháng 1 năm 2024
The staff are more interested in being on their phones that answering the hotel phone or dealing with issues, My booking included breakfast but they wanted me pay for it , it’s was agreed it’s was included , until breakfast time and a staff swap , same again not , included , if,I want I must pay. My leaving time was planned around breakfast , so no time to argue , a complaint to the agent but response from hotel manager was the same , no refund . First time I’ve encountered this and the la first and last time I will stay here
Dịch