Mövenpick BalaLand Resort Lake Balaton

Injury on the Waterslide – No Acknowledgement from Hotel Management Review text: I stayed at the Mövenpick BalaLand Resort at Lake Balaton in early June 2025 with my family. Unfortunately, I was injured while using the red waterslide at the hotel’s water park. My hand slipped badly due to what appeared to be a surface or design issue. I immediately informed the hotel staff and later sent a written report to the management. On June 6th, the slide was no longer operational, possibly due to maintenance. Despite this, the hotel director later denied that the incident was caused by any issue with the slide or that it was related to safety concerns. This experience was physically and emotionally difficult, especially since I had expected higher safety standards and a more responsible reaction from a hotel under the Accor brand. I am sharing this experience solely to inform other families and travelers. I hope safety standards will be reviewed more seriously in the future. This post reflects my personal experience and opinion only.

Even though I wasn’t able to stay at the Mövenpick Hotel in Hungary due to the difficult situation in Israel, I felt their kindness and professionalism from afar. The staff were incredibly understanding and supportive during a stressful time, handling everything with empathy and patience. Their willingness to help and accommodate my situation meant a lot to me, and I truly appreciate the exceptional level of service. I hope to visit in the future and experience the hospitality in person—based on their care and communication alone, I’m confident it will be a wonderful stay. Thank you!

"I'd like to talk about my experience at the Mövenpick BalaLand Resort. I stayed for 4 nights, from March 31, 2025, to April 4, 2025, in a suite facing the street. The suite was spacious and nice, the hotel facilities are new, and the kids loved them. The service was far from 5 stars. To begin with, upon arrival, if I hadn't asked for help from the staff, I would have had to carry 4 suitcases and two strollers to the room by myself. Breakfast was mediocre, dinner was not good, they do you a favor when they put a main course on your plate. There are no drinks at dinner, even if you want water it's at an extra cost, so we learned to bring our own water from the room. A 5-star hotel must have water coolers in every corner for free drinking water, the hotel doesn't have that. To buy water at the hotel, a bottle costs 2000 Hungarian Forints. At the restaurant in the water park, we ordered food, and in the meantime, the kids asked for chips, so I opened a bag we bought at the supermarket. An employee named Peter approached us and asked us not to eat them in the restaurant, claiming that if we wanted chips, we could buy them from them, and rudely said either we go outside to eat or not eat at all. I felt like a student being scolded by a teacher, not like a guest at a 5-star hotel. On our first day at the water park, I went down a slide with my son, a lifeguard approached me and asked me not to use the slides, that they're only for children and adults are not allowed. So, be aware, anyone coming to the hotel, the slides are for children only. Room cleaning was basic and not thorough, once we found a dirty towel with lipstick folded with the clean towels. The rooms are not soundproof, you can hear noise from all around, imagine a room above you with kids who don't go to sleep early, playing past midnight. There's no air conditioning in the room, one day it was hot and I couldn't sleep, and the whole bed was sweaty, both me and my wife. To add to that, after 7 PM there's nothing to do, they close the gymboree, turn off the lights outside, and only the kids' club remains, maybe 60 square meters with all the hotel's kids. And at check-out, I asked for a late check-out, they asked for 100 Euros. I told them I'm entitled to it for free, it's one of my benefits as an All Accor Silver member, they told me it's not possible, the hotel is fully booked on the check-out day. I went into the app as if to book a new room for the night, and there were rooms available, they seemed like liars and didn't apologize, and if I hadn't insisted, they wouldn't have let me stay at the hotel. After check-out, my wife and I carried 2 strollers with kids and 4 suitcases to a taxi in the parking lot without help from the hotel staff who were watching us. The hotel is not worth the price and needs a lot of improvement, especially in service. I would not recommend it from personal experience and after many trips to All Accor hotels around the world."

Amazing hotel to take the kids. Plenty of activities and the play area is awesome! Very friendly staff, especially Kace at the reception is a sweetheart. Would recommend visiting during off-season, as its a bit quieter and has a more relaxing atmosphere. The food is also great :)

Very clean hotel, food r good. Staff r not good we have very bad treatment from one of the staff, a manger, unfortunately we couldn’t cancel booking so we stay. But.. Hotel r very good! Kids area perfect. Water park perfect rooms super clean..

I haven't yet done check out so maybe the price will scare me. That being said my kids loved it here, lots of kids things to do for children (in the summer) food was great. and room were good. AC didn't cook to reception supplied us with both a fan and an portable cooling unit. They plan to renovate the entire air conditioning as well. Special shout out to the German Carlson who is the head chef. I enjoyed all my meals here. Everyday is food from a different region and I quite enjoyed it. I have put on way too much weight on this vacation. Also shout out to Vin who works in the restaurant, he was my server the first day and he took care of my every night I came in. He even noticed that my daughter likes to eat with a pink spoon and started keeping it for her. I was supposed to leave in 5 days, changed my flight and stayed for 10 nights. I will visit again yearly until my children are too old to enjoy.