Grand Mostafa Hotel Ababil

I recently stayed at Grand Mostafa Hotel, Ababil, and while the room was okay, my overall experience was ruined due to several issues. The main problem arose when I booked a car through the General Manager, Mr. Shipon. He is a complete fraud. The car provided was an old model with an air conditioning system that barely worked, making the ride extremely uncomfortable. To make matters worse, I paid Tk 6,000 to Mr. Shipon for the car rental, but the driver later informed me that he only received Tk 4,000. It’s clear that Mr. Shipon pocketed the difference, which is nothing short of cheating. Such behavior from a General Manager is unacceptable and highly unprofessional. Additionally, the restaurant service was terrible. The staff seemed untrained, and there was a noticeable lack of attentiveness. The delays and poor-quality service left a lot to be desired. This experience was incredibly disappointing, and I wouldn’t recommend Grand Mostafa to anyone until they address these serious issues and improve their management and services.

To the Management of Hotel Grand Mostafa, I regret to inform you of my disappointment with the restaurant management under Mr. Rajon's supervision. During my recent three-night stay at your hotel, I observed several concerning issues that significantly impacted my dining experience. Mr. Rajon's poor management capabilities were evident throughout my stay. He was conspicuously absent during breakfast service, and during dinner, he was often found seated at a corner table, engrossed in his mobile phone. This lack of presence and concern for guests is unacceptable and reflects poorly on the restaurant's reputation. Furthermore, Mr. Rajon failed to address a complaint regarding the quality of the fish served, displaying a disregard for guest satisfaction. His demeanor, characterized by a ruddy face and a reluctance to engage with guests, further exacerbated the situation. Moreover, the unfriendly attitude of the restaurant waiter mirrored Mr. Rajon's lack of hospitality, creating an unwelcoming atmosphere for diners. They don't care their guest. But hotel quality is very good. While I commend the excellence of the room service and reception during my stay, I believe urgent action is required to rectify the shortcomings in the restaurant management. I strongly urge management to consider replacing Mr. Rajon with a more capable and guest-focused manager to ensure a positive dining experience for guests.

How this Hotel is not rated 4 star is beyond me. Easily more luxurious than other 4-star hotels in Sylhet. The rooms are spacious, clean, bright, have individual strong WiFi, balcony and clean bathrooms. The corridors are huge, the kids loved it. Food in the restaurant was simply awesome, we had a party for 20 people, the food was Bangladeshi and Thai. The Mustard Biryani, Kala bhuna, Chicken and Prawn salad, Chicken Bhuna and Desserts were outstanding. I must compliment Foysol bhai and Razon Bhai. They are hotel management and lead the nicest attentative team I have encountered in Bangladesh. I know what I am talking about, I've stayed in over 10 hotels in the last 6 months.