Ảnh chụp Rydges Darling Square Apartment Hotel, an EVT Hotel

Phản Hồi Từ Khách Sạn: Hello! We are delighted to have received such wonderful feedback from your stay with us at Rydges Darling Square! We loved reading about the highlights from your stay, such as comfortable and spacious room, in-room cooking facilities as well as our delicious buffet breakfast. We do hope that we can be given the pleasure of welcoming you back again soon for another fantastic stay!Warmest Regards,Lachlan - Rooms Division Manager

Phản Hồi Từ Khách Sạn: Xin chào GorGor, Chúng tôi đánh giá cao việc bạn dành thời gian để lại đánh giá này và rất vui khi thấy bạn tận hưởng thời gian với chúng tôi tại Rydges Darling Square! Thật vui khi đọc về những điểm nổi bật trong kỳ nghỉ của bạn, từ dịch vụ khách hàng do nhóm Dịch vụ Khách hàng của chúng tôi cung cấp cho đến cách trình bày sạch sẽ và thoải mái về các dãy phòng dành cho khách của chúng tôi. Chúng tôi hy vọng có thể sớm chào đón bạn quay trở lại Rydges cho một lần lưu trú khác! Trân trọng kính chào, Lachlan - Giám đốc bộ phận phòng.

Phản Hồi Từ Khách Sạn: CHÀO! Cảm ơn bạn đã dành thời gian cung cấp cho chúng tôi phản hồi tuyệt vời này từ lần lưu trú gần đây của bạn với chúng tôi tại Rydges Darling Sqaure, với điểm nổi bật đặc biệt là các phòng sạch sẽ và rộng rãi cũng như những tương tác tích cực mà bạn có với đội ngũ tuyệt vời của chúng tôi! Chúng tôi hy vọng có thể sớm chào đón bạn quay trở lại Rydges Darling Square một lần nữa! Cho đến lúc đó, đội ngũ tại Rydges Darling Square!

Phản Hồi Từ Khách Sạn: Thank you for your kind words! We're thrilled to hear that you found our location convenient and that you had a positive experience with our front desk team. We truly appreciate your feedback and look forward to welcoming you back for another great stay!Kind regards,Tehreem

Phản Hồi Từ Khách Sạn: Dear Chan,Thank you for taking the time to share your detailed feedback regarding your recent stay at Rydges Darling Square Apartment Hotel. We truly regret to hear that your experience did not meet expectations, and I would like to extend our sincere apologies for any inconvenience caused.We are particularly sorry that our “Go Green” program did not meet your expectations. To clarify, this initiative is designed to promote environmental sustainability by offering guests the option to opt out of daily housekeeping in exchange for a $10 food and beverage credit. This is a widely adopted practice across many hotels, aiming to reduce environmental impact while still offering guests a benefit.It is clearly stated at the time of opting in that the credit can only be issued for a maximum of two consecutive nights, as we conduct mandatory cleaning on the third night to ensure hygiene standards are upheld and to avoid any excessive buildup that may require more intensive cleaning later. On the day of this scheduled service, our team made several attempts to contact your room to provide notice and minimize disruption.We would also like to clarify that requesting additional tea and coffee while participating in the Go Green program is not a problem and does not affect eligibility for the credit. However, in your case, the credit was unfortunately denied because the volume of fresh towels and bed linen requested was well beyond what is normally acceptable under the program. These requests effectively counter the intent of the program, which is focused on minimizing laundry and resource use.Regarding your comments about the locked doors in your room: since we operate as an apartment-style hotel, each room is equipped with individual boilers and power units housed in small, secured utility closets. These are essential for the operation of the apartment and are not intended for guest use, though we understand they may have appeared confusing or out of place.We also acknowledge your concerns regarding the condition of the lift, noise levels, and Wi-Fi, as well as your comments about the overall room quality and communication from our staff. These matters are being taken seriously and shared with the relevant departments for immediate review and corrective action.We are genuinely sorry that your stay did not reflect the quality we aim to provide. Your feedback is important to us, and we appreciate you taking the time to raise these issues. Should you wish to discuss your experience further or give us the opportunity to restore your confidence in our hotel, please do not hesitate to contact us directly.Kind Regard,Oshin - Team Leader