Các đánh giá Sofitel Sydney Wentworth

Phản Hồi Từ Khách Sạn: Bonjour,Cảm ơn bạn rất nhiều vì đánh giá tuyệt vời của bạn! Chúng tôi rất vui khi biết rằng bạn thích vị trí đắc địa của chúng tôi và có một kỳ nghỉ thoải mái như vậy. Thật tuyệt khi biết rằng các phòng mới được cải tạo, các lựa chọn bữa sáng và dịch vụ tổng thể của chúng tôi đã đáp ứng được mong đợi của bạn.Chúng tôi thực sự đánh giá cao những lời tốt đẹp của bạn về đội ngũ nhân viên và cơ sở vật chất của chúng tôi. Mặc dù chúng tôi hiểu rằng việc thiếu hồ bơi là một bất lợi nhỏ, nhưng do tình trạng được công nhận là di sản của chúng tôi, thật không may là không thể thêm hồ bơi. Chúng tôi rất vui khi biết rằng điều này không ảnh hưởng quá nhiều đến trải nghiệm của bạn.Cảm ơn bạn đã giới thiệu - chúng tôi rất mong được chào đón bạn quay lại bất cứ lúc nào!Merci!Alley PreranaGuest Relations & Club Millésime Luxury Manager

Phản Hồi Từ Khách Sạn: Xin chào, cảm ơn bạn rất nhiều vì đã chọn khách sạn của chúng tôi và dành thời gian chia sẻ phản hồi quý báu của mình. Chúng tôi xin lỗi vì những vấn đề bạn gặp phải trong khi chờ làm thủ tục và cất giữ hành lý. Chúng tôi rất coi trọng phản hồi của bạn và đã báo cáo tình trạng này cho các bộ phận liên quan để đảm bảo rằng tình huống tương tự không xảy ra nữa. Ngoài ra, chúng tôi hiện đã trang bị hệ thống nhận phòng tự phục vụ tại sảnh, giúp tiết kiệm thời gian quý báu của bạn và giúp việc nhận phòng thuận tiện hơn. Bạn có thể trải nghiệm dịch vụ này vào lần đăng ký tiếp theo và trải nghiệm quy trình xử lý hiệu quả hơn. Cảm ơn bạn một lần nữa vì sự hiểu biết và hỗ trợ của bạn, và chúng tôi mong được chuyến thăm của bạn một lần nữa!

Phản Hồi Từ Khách Sạn: Bonjour Danielle,Thank you for taking the time to share your feedback!We are pleased to hear that you enjoyed our location and the service provided by our team. I also appreciate your thoughts on our breakfast organization and will ensure this feedback is shared with our Food & Beverage team for review and improvement.Thank you once again, and we look forward to welcoming you back soon for another great stay!Best regards,Joao CavalcantiAssistant Guest Relations & Club Millésime Luxury ManagerSofitel Sydney Wentworth

Phản Hồi Từ Khách Sạn: Bonjour,Thank you for sharing your feedback. We are sorry to hear that your experience did not fully meet your expectations. Your comments will be taken into consideration as we continue to improve our services and facilities. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Merci!Joao CavalcantiAssistant Guest Relations & Club Millésime Luxury Manager

Phản Hồi Từ Khách Sạn: Bonjour Yoshia,Thank you for your kind words! I am delighted to hear that you had a great stay and that our central location, clean and comfortable rooms, and friendly staff made your experience enjoyable.Your feedback is truly appreciated, and we look forward to welcoming you back for another Magnifique stay in Sydney!Best regards,Joao CavalcantiAssistant Guest Relations & Club Millesime Luxury ManagerSofitel Sydney Wentworth

Phản Hồi Từ Khách Sạn: Bonjour,Thank you for your kind review! Indeed, Sofitel Sydney Wentworth holds a special place in the city's history as Sydney’s first 5 Star hotel, and we are delighted that you enjoyed both our service and our legacy.We are grateful for your support and look forward to welcoming you again for another wonderful stay!Best regards,Joao CavalcantiAssistant Guest Relations & Club Millesime Luxury ManagerSofitel Sydney Wentworth

Phản Hồi Từ Khách Sạn: Bonjour,Thank you for taking your time to share your feedback regarding your recent stay with us.I am sorry to learn that you experienced issues with the service during your stay. I will be sure to share your comments regarding your experience when requesting for extra bedding and the delay you experienced with its delivery with our Front Office Manager to ensure such lapses do not occur in the future.Additionally, I am very sorry for the inconvenience caused by the maintenance issue with the telephone line. Please rest assured that I have forwarded this to our Chief Engineer so that they can make sure the phone line issue has been addressed.Nonetheless, I am glad to hear that you enjoyed our central location and the peaceful environment surrounding the hotel.We also appreciate your mention of our Concierge team and we’re pleased to know that the service they provided was appreciated.We truly appreciate your feedback and hope to have the opportunity to provide you with a more seamless experience in the future.Best regards,Joao CavalcantiAssistant Guest Relations & Club Millésime Luxury ManagerSofitel Sydney Wentworth

Phản Hồi Từ Khách Sạn: Bonjour,Thank you very much for taking your time to share your feedback with us.We are so glad to hear that you were satisfied with your stay and enjoyed our central location. It’s wonderful to know that you appreciated the upgrade to the spacious suite and the welcome amenities. We’re also pleased that your room service experience was up to standard!We hope to welcome you back soon and provide another great stay!Best regards,Joao CavalcantiAssistant Guest Relations & Club Millésime Luxury ManagerSofitel Sydney Wentworth

Phản Hồi Từ Khách Sạn: 尊敬的客人，感謝您選擇入住我們酒店，並分享您的寶貴意見。我們很高興聽到您對酒店的地理位置、現代舒適的風格以及自助辦理入住退房的便利性表示認可。關於您的反饋，在2024年的全面裝修中，所有客房的傢俱和用品都已全新更換。如果您在入住期間對任何設施感到不適，請隨時聯繫我們的工作人員，我們將第一時間為您提供幫助，確保您的住宿體驗更加舒適。期待您的再次光臨，並希望下次能為您帶來更完美的入住體驗！Sofitel Sydney Wentworth

Phản Hồi Từ Khách Sạn: Bonjour,Thank you so much for your wonderful review!We are thrilled to hear that you enjoyed the proximity of our hotel to the Sydney Opera House and other local attractions. It’s great to know that you found our facilities, including the comfortable mattress, to your liking. Moreover, we are especially happy to read that the service provided by our team, both front desk and housekeeping, stood out to you.We truly appreciate your kind words and would be delighted to welcome you back for another stay in the future.Best regards,Joao CavalcantiAssistant Guest Relations & Club Millesime Luxury ManagerSofitel Sydney Wentworth

Phản Hồi Từ Khách Sạn: Bonjour,Thank you for sharing your feedback!We are pleased to hear that you found our location convenient for exploring Sydney’s iconic attractions. As you mentioned, our central location allows for easy access to landmarks such as the Sydney Opera House and other must-visit spots.We appreciate your comments and hope to welcome you again for another enjoyable stay in the future!Best regards,Joao CavalcantiAssistant Guest Relations & Club Millesime Luxury ManagerSofitel Sydney Wentworth

Phản Hồi Từ Khách Sạn: Bonjour Luwind,Thank you for taking the time to share your feedback with us.We’re delighted to hear that you appreciated our location and proximity to the Opera House and the Royal Botanic Garden. It’s always great to know our guests can enjoy the city’s attractions so conveniently.We hope to welcome you back soon for another enjoyable stay!Best regards,Joao CavalcantiAssistant Guest Relations & Club Millésime Luxury ManagerSofitel Sydney Wentworth

Phản Hồi Từ Khách Sạn: Bonjour,Thank you for taking the time to share your thoughts with us.We are glad to hear that you appreciated the cleanliness of the hotel, the facilities, and the quality of the toiletries. I also appreciate your comments regarding the decoration, and we will take note of your feedback as we continue to enhance the guest experience.Furthermore, I am happy to learn that our central location was convenient for you, and we hope it made exploring the area even easier!Thank you again for your feedback, and we look forward to welcoming you back soon.Best regards,Joao CavalcantiAssistant Guest Relations & Club Millésime Luxury ManagerSofitel Sydney Wentworth

Phản Hồi Từ Khách Sạn: Bonjour,Thank you for sharing your feedback. We are glad to hear that the front desk team was able to assist you in finding a suitable room for your stay. However, we are truly sorry to hear about the noise disturbance you experienced from the outside construction. We completely understand how this impacted your sleep, and we sincerely apologise for the inconvenience it caused.We will certainly look into ways to improve our guest experience, especially for those facing external noise. Thank you for your understanding, and we hope to welcome you back for a more restful stay in the future.Merci!Alley PreranaGuest Relations & Club Millésime Luxury Manager