Elements Hotel&Spa

The hotel is not 5 stars. Empty minibar, no cleaning, broken wifi, bad restaurant, help with luggage? Joke. Failure to respect children's entrances, no cosmetics in the bathroom, breakfast without cutlery... average 4 stars with elements of 3 stars. Hence such a rating.

This is not 5* facility, food below average, rooms are not 5* standart. Housekeeping doesn’t exist. If you can do not stay here it’s not worth the money. We have paid for the NYE package and for room w sauna. We have received room w sauna , but not in the main building. It was walk distance apartment komplex, which we weren’t told before arrival. With two small children quite inconvenient as you have to dress them all the time during winter time. On arrival we have asked what is included the NYE Package exactly , we were told it’s dinner and some entertainment. Fair enough we didn’t expect much. Before we arrived we probably received 5-6x emails regarding what time we want to attend breakfasts and dinners. We have responded to the first email straightaway, but the hotel staff doesn’t speak English which make things more complicated. Anyway on arrival when we did checking we did asked about this timing and we were told to don’t worry about it, which I have find out incredibly strange. Second day on the 30th of December I did asked again on front desk what is happening as we didn’t have still any information about the NYE. We were told there is extra lunch and rest is same. On 31th we arrived for dinner and we were told that dinner start at 8pm for adults only. Kids dinner was from 7pm in different room. W kids 3y old and 6months old is this not acceptable. I went to front desk complaining about this situation as we paid for this package, but we can’t use it and if we knew what is happening we would have not pay for it as we are can’t use it. I asked for compensation as nobody was offering anything. Nobody cared….. At the end they offers as 300zlt as compensation at lobby bar, which was poorly handled by them again… the general director of the hotel went to see us and apologised , but too late. He also asked us to wait for Cyryl who should have taken our dinner order, but we could have wait for him till today…..Cyryl also works at Ala carte restaurant where he served us once and it was as not pleasant experience again! Cyryl acting like he is the owner of the place, but he has no experience in hospitality whatsoever. And I can judge, I used to work in two Michelin star restaurant and traveling for work a lot , I know how 5* experience should look like. Also I asked about the housekeeping the manager Kamila told me it’s once every two days. We never saw our room tided up or clean up and we stayed 5 days. Today when we check out I mentioned as feedback and I was told it’s clean every 6-7 days what a joke this place. THIS IS 3* apartments complex not 5* experience. Also rooms has no enough storage- there is only one wardrobe in one room in 6 bedroom apartment looks like they run out of money….. And in my opinion I think the staff know it, but they don’t care as they can’t do much about it. If it doesn’t come from management nothing will change. You definitely need to change your name to ELEMENTS APARTMENTS AND SPA ***

The hotel was very nice and Krzysztof was very kind to me. A five minute walk is to the Main Street with a lot of restaurant options and Polish people are very friendly. I will be back. Thank you Krzysztof for everything.

Hotel Elements to świetny wybór na wakacje w górach. Pokoje są przestronne, nowocześnie urządzone i bardzo wygodne. Obsługa jest zawsze pomocna i uśmiechnięta. Śniadania są smaczne i zróżnicowane, każdy znajdzie coś dla siebie. Spa to prawdziwy raj – basen, sauny i masaże na najwyższym poziomie. Hotel jest świetnie położony, blisko do szlaków i centrum. Polecamy!

This hotel has its pros and cons. We've been to Green Mountain before and it was way better than Elements. In short, it was a good stay but could be better. Pros: - great selection of really good food - nice and clean modern rooms - strong shower pressure & free hair dryer - saunas - many parking lots right by the hotel - you get a free drink if you give up cleaning & room service - lovely view Cons: - reception staff doesn't speak English so we had to use Czech while they spoke Polish to communicate - air conditioning instead of heating that doesn't go above 21°C (we stayed in Elements in February when it was -10°C outside during the day and -15°C during the night so our room was cold 24/7) - packed restaurant, especially in the morning for breakfast - lots of screaming children with no manners - only a few elevators that take ages to arrive so it's better to take stairs - children playing in said elevators, riding them up and down - cold water in the main pool so we couldn't swim, we only entered the childrens' pools and whirlpools because of that

The hotel certainly meets the table value for a 5* hotel - concierge, spa, room service, minibar, etc. BUT a 5* hotel should have something more. The staff is definitely not the staff of a 5* hotel. Minimal interest in the guests, zero or minimal knowledge of English. The hotel's overall communication is poor. Even if you make a reservation from abroad, all communication is only in Polish, including the invoice you will receive upon departure. No one asks how satisfied you are. When you check out, you are not even presented with an invoice for checking, and the resulting invoice that you receive in your email is in Polish and, moreover, is divided according to VAT groups and not according to individual items. Breakfast rather average, evening buffet below average and I rather do not recommend it. Ala carte restaurant is the same restaurant where there is an evening buffet service, only reserved tables. There is a different menu on the internet than reality, which is smaller. You can also choose the Lobby bar for the ala carte menu. In any case, don't expect a restaurant of a 5* hotel, yes, the prices correspond. The hotel is new, but in spite of that it is already quite worn. Spa designed for 100 rooms rather than 290 rooms. Overall quite disappointed. We do not recommend going with the expectation of a 5* hotel. Prepare for a large number of people (290 rooms), a noisy environment - a large number of families with children, an overcrowded SPA and, unfortunately, low-quality, untrained and uninterested staff. it's a shame because it's a product that definitely has more to offer. Unfortunately, we will not be returning.